Use of digital banking channels during pandemic

The use of digital banking channels worldwide increased consistently during the coronavirus (COVID-19) pandemic. As of April 2020, 30 percent of the customers surveyed worldwide increased the use of mobile banking apps compared to the 12 months before the pandemic. However, only 19 percent of the respondents expected to maintain a higher usage of mobile banking apps also after the COVID-19 pandemic.

Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel

Characteristic	During the pandemic	After the pandemic (forecast)
-	-	-
-	-	-

Download

Source

Show detailed source information?

Already a member?

Source

Use Ask Statista Research Service

Release date

January 2021

More information

Region

Worldwide

Survey time period

April 13 to 27, 2020

Number of respondents

5,105 respondents

Special properties

Digital banking customers

Supplementary notes

Net increase is the percentage of respondents who increased their usage minus the percentage of respondents who decreased their usage.

For the usage change during the pandemic, the question was phrased by the source as follows: " For each channel that you used in the last three weeks, please describe your shift in the usage compared with last year."
For the usage change after the pandemic, the question was phrased by the source as follows: "How likely are you to use the following channels post COVID-19?"

Citation formats