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Importance of sustainable order fulfillment in Germany 2021

Published by Daniela Coppola, Feb 8, 2022
A survey conducted in Germany in 2021 revealed that consumers expect the fulfillment of their online orders to be more sustainable. More than nine out of ten respondents valued the ability to combine multiple online orders into a single shipment. Another 38 percent of respondents saw returns policies as very important in ensuring sustainable order fulfillment.

Importance of sustainable order fulfillment among shoppers in Germany in 2021

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Source

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In cooperation with
KPMG
Release date

December 2021

Region

Germany

Survey time period

September 1 to 13, 2021

Number of respondents

1,047 respondents

Age group

18-90 years

Method of interview

Online survey

Supplementary notes

The survey panel is representative of the country's population.
Missing or exceeding percentage points to 100 percent are probably due to rounding.

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Statistics on " Green e-commerce in Germany, Austria, and Switzerland "

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Statistics on Green e-commerce in Germany, Austria, and Switzerland

Environmental impact

5

Measures

4

Online vs. in store

4

Sustainable shopping

6

Packaging

6

Further related statistics

21

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Topics

Green e-commerce in Germany, Austria, and SwitzerlandSustainable e-commerce in FranceEmissions in the EUTransportation emissions in the EUDACH countries
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