Maximum fees buyers are willing to pay for returns in the UK 2022, by order value

Published by Lynn Beyrouthy, Sep 4, 2023
In the United Kingdom, online shoppers were willing to pay a maximum fee of 6.8 British pounds to return an e-commerce purchase valued at 150 pounds. For orders of 15 pounds, UK e-shoppers were willing to pay a maximum fee of 4.7 pounds to return their online purchases. These figures are lower than the maximum return fees that U.S. shoppers were willing to pay for their online purchases.

Maximum amount shoppers are willing to pay for e-commerce returns in the United Kingdom in 2022, by order value (in British pounds)

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Release date

February 2023

Region

United Kingdom

Survey time period

Autumn 2022

Number of respondents

2,000 respondents

Age group

18-65 years

Special properties

e-shoppers who had ordered at least one product in the last three months

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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