UK e-shoppers: preferred delivery locations 2019

The majority of the online shoppers in the United Kingdom (UK) prefers getting their ordered delivered to their homes with 90 percent of respondents opting for this option in a 2019 survey. Second most popular location for online shopping parcel deliveries was a safe place agreed with the carrier with 16 percent of respondents. On the lower end of the scale was getting a parcel delivered to a central collection depot. Yet this was preferred by only three percent of consumers.

Where do you usually have your parcels delivered to?

Characteristic	Share of e-shoppers
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Release date

February 2020

More information

Region

United Kingdom

Survey time period

May 7, 2019 to July 10, 2019

Number of respondents

24,258*

Age group

18 years and older

Special properties

ordered physical goods online since January 2019 and then received a parcel.

Method of interview

Online interview

Supplementary notes

This question was phrased by the source as follows: "Where do you usually have your parcels delivered to?"
* Across 21 European countries (Austria, Belgium, Croatia, Czech Republic, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, UK) and Russia. Between 800 and 1,515 participants were interviewed per country.

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