ACSI - U.S. customer satisfaction with Expedia Inc. as of 2018

U.S. customer satisfaction with Expedia from 2002 to 2018 (index score)

ACSI - U.S. customer satisfaction with Expedia Inc. as of 2018 This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2018. In the most recently measured year, the customer satisfaction score of the travel website was 78 - same as the consumer satisfaction with the overall internet travel website industry during the same period.
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U.S. customer satisfaction with Expedia from 2002 to 2018 (index score)

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ACSI score (100-point scale)
201878
201780
201677
201577
201476
201276
201177
201079
200979
200877
200775
200678
200579
200476
200378
200280
ACSI score (100-point scale)
201878
201780
201677
201577
201476
201276
201177
201079
200979
200877
200775
200678
200579
200476
200378
200280
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This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2018. In the most recently measured year, the customer satisfaction score of the travel website was 78 - same as the consumer satisfaction with the overall internet travel website industry during the same period.
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Release date
April 2018
Region
United States
Survey time period
2000 to 2018
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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