This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of Expedia, Inc. from 2002 to 2017. In the most recently measured year, the customer satisfaction score of the travel website was 80 - higher than the consumer satisfaction with the overall internet travel website industry during the same period. During a spring 2017 survey, Expedia also ranks first as the preferred travel agency for U.S. adults to book their next spring vacation, ahead of competitors AAA travel and Priceline.
U.S. customer satisfaction with Expedia from 2002 to 2017 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of Expedia, Inc. from 2002 to 2017. In the most recently measured year, the customer satisfaction score of the travel website was 80 - higher than the consumer satisfaction with the overall internet travel website industry during the same period. During a spring 2017 survey, Expedia also ranks first as the preferred travel agency for U.S. adults to book their next spring vacation, ahead of competitors AAA travel and Priceline.
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