U.S. customer satisfaction with Expedia from 2002 to 2018 (index score)

ACSI - U.S. customer satisfaction with Expedia Inc. as of 2018 This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of Expedia, Inc. from 2002 to 2018. In the most recently measured year, the customer satisfaction score of the travel website was 78 - same as the consumer satisfaction with the overall internet travel website industry during the same period. During a spring 2017 survey, Expedia also ranks first as the preferred travel agency for U.S. adults to book their next spring vacation, ahead of competitors AAA travel and Priceline.
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ACSI score (100-point scale)
200280
200378
200476
200579
200678
200775
200877
200979
201079
201177
201276
201476
201577
201677
201780
201878
ACSI score (100-point scale)
200280
200378
200476
200579
200678
200775
200877
200979
201079
201177
201276
201476
201577
201677
201780
201878
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of Expedia, Inc. from 2002 to 2018. In the most recently measured year, the customer satisfaction score of the travel website was 78 - same as the consumer satisfaction with the overall internet travel website industry during the same period. During a spring 2017 survey, Expedia also ranks first as the preferred travel agency for U.S. adults to book their next spring vacation, ahead of competitors AAA travel and Priceline.
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Release date
April 2018
Region
United States
Survey time period
2000 to 2018
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

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