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ACSI - U.S. customer satisfaction with Expedia Inc. as of 2018
ACSI - U.S. customer satisfaction with Expedia Inc. as of 2018
U.S. customer satisfaction with Expedia from 2002 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2018. In the most recently measured year, the customer satisfaction score of the travel website was 78 - same as the consumer satisfaction with the overall internet travel website industry during the same period.
U.S. customer satisfaction with Expedia from 2002 to 2018 (index score)
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| ACSI score (100-point scale) | |
|---|---|
| 2018 | 78 |
| 2017 | 80 |
| 2016 | 77 |
| 2015 | 77 |
| 2014 | 76 |
| 2012 | 76 |
| 2011 | 77 |
| 2010 | 79 |
| 2009 | 79 |
| 2008 | 77 |
| 2007 | 75 |
| 2006 | 78 |
| 2005 | 79 |
| 2004 | 76 |
| 2003 | 78 |
| 2002 | 80 |
| ACSI score (100-point scale) | |
|---|---|
| 2018 | 78 |
| 2017 | 80 |
| 2016 | 77 |
| 2015 | 77 |
| 2014 | 76 |
| 2012 | 76 |
| 2011 | 77 |
| 2010 | 79 |
| 2009 | 79 |
| 2008 | 77 |
| 2007 | 75 |
| 2006 | 78 |
| 2005 | 79 |
| 2004 | 76 |
| 2003 | 78 |
| 2002 | 80 |
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Description
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More information
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2018. In the most recently measured year, the customer satisfaction score of the travel website was 78 - same as the consumer satisfaction with the overall internet travel website industry during the same period.
Show more- Show sources information
- Show publisher information
- Release date
- April 2018
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
Source
- Show sources information
- Show publisher information
- Release date
- April 2018
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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Statistics on "Expedia Inc. "
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- Operating income of Expedia, Inc. worldwide from 2007 to 2018 (in million U.S. dollars)
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