consumer satisfaction with the overall internet travel website industry during the same period.
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2022. In 2022, the customer satisfaction score of the travel website was 73 - a little less than the U.S. customer satisfaction with Expedia from 2002 to 2022 (index score)
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Statistics on Expedia
Industry overview
7
- Premium Statistic Revenue of leading online travel agencies (OTAs) worldwide 2019-2021
- Premium Statistic Marketing expenses of leading online travel agencies (OTAs) worldwide 2019-2021
- Basic Statistic Leading online travel companies worldwide 2022, by market cap
- Premium Statistic Leading online travel companies worldwide 2022-2023, by EV/EBITDA
- Premium Statistic Leading online travel companies worldwide 2020-2022, by revenue CAGR
- Premium Statistic Most popular travel and tourism websites worldwide 2023
- Premium Statistic Most downloaded online travel agency apps worldwide 2022, by aggregated downloads
Company information
8
- Premium Statistic Revenue of Expedia Group, Inc. worldwide 2007-2022
- Premium Statistic Revenue of Expedia Group, Inc. worldwide 2019-2022, by segment
- Premium Statistic Revenue of Expedia Group, Inc. worldwide 2017-2022, by business model
- Premium Statistic Revenue of Expedia Group, Inc. in the U.S. 2010-2022
- Premium Statistic Gross bookings of Expedia Group, Inc. worldwide 2005-2022
- Premium Statistic Selling and marketing expenses of Expedia Group, Inc. worldwide 2009-2022
- Premium Statistic Operating income of Expedia Group, Inc. worldwide 2007-2022
- Premium Statistic Net income of Expedia Group, Inc. worldwide 2007-2022
U.S. consumers
8
- Premium Statistic ACSI - U.S. customer satisfaction with online travel websites as of 2022
- Basic Statistic American Customer Satisfaction Index for internet travel companies U.S. 2002-2022
- Basic Statistic ACSI - U.S. customer satisfaction with Expedia Inc. as of 2022
- Basic Statistic Most well-known travel portals in the United States 2022
- Premium Statistic Expedia brand profile in the United States 2022
- Premium Statistic Flight search engine online bookings by brand in the U.S. 2022
- Premium Statistic Hotel / private accommodation online bookings by brand in the U.S. 2022
- Premium Statistic Package holiday bookings by brand in the U.S. 2022
Further related statistics
19
- Regional travel industry conversion rates worldwide 2015, by device
- Online sales market for travel brands in India 2017-2022 by category
- Skyscanner funnel sessions 2015-2021
- EBITDA of Skyscanner 2012-2020
- Leading travel websites in the United States 2018, by reach
- On The Beach: revenue per daily unique website visits in the UK 2013-2017
- Expedia travel bookings in Germany 2017-2020
- Profit before tax of On the Beach in the UK 2013-2021
- U.S. business travelers who used Expedia for business travel booking 2017, by gender
- eTravel providers with fastest growing visitor count in Russia 2019, by type
- ACSI - U.S. customer satisfaction with Priceline as of 2022
- Leading travel websites in the United States 2018, by unique audience
- Market share of hotel booking distribution channels in Germany 2021
- Booking revenue of the top four online travel portals
- Reach of the most popular online travel agency websites in Germany 2013
- Most common duration before a trip to book travel services on OTAs Indonesia 2020
- Reason for not using online travel agency India 2020, by age group
- Agencies used for online services India 2020 by gender
- Reasons for not using online travel agencies for purchasing tickets Philippines 2020
Further Content: You might find this interesting as well
Statistics
- Regional travel industry conversion rates worldwide 2015, by device
- Online sales market for travel brands in India 2017-2022 by category
- Skyscanner funnel sessions 2015-2021
- EBITDA of Skyscanner 2012-2020
- Leading travel websites in the United States 2018, by reach
- On The Beach: revenue per daily unique website visits in the UK 2013-2017
- Expedia travel bookings in Germany 2017-2020
- Profit before tax of On the Beach in the UK 2013-2021
- U.S. business travelers who used Expedia for business travel booking 2017, by gender
- eTravel providers with fastest growing visitor count in Russia 2019, by type
- ACSI - U.S. customer satisfaction with Priceline as of 2022
- Leading travel websites in the United States 2018, by unique audience
- Market share of hotel booking distribution channels in Germany 2021
- Booking revenue of the top four online travel portals
- Reach of the most popular online travel agency websites in Germany 2013
- Most common duration before a trip to book travel services on OTAs Indonesia 2020
- Reason for not using online travel agency India 2020, by age group
- Agencies used for online services India 2020 by gender
- Reasons for not using online travel agencies for purchasing tickets Philippines 2020
ACSI. (August 11, 2022). U.S. customer satisfaction with Expedia from 2002 to 2022 (index score) [Graph]. In Statista. Retrieved March 27, 2023, from https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI. "U.S. customer satisfaction with Expedia from 2002 to 2022 (index score)." Chart. August 11, 2022. Statista. Accessed March 27, 2023. https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI. (2022). U.S. customer satisfaction with Expedia from 2002 to 2022 (index score). Statista. Statista Inc.. Accessed: March 27, 2023. https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI. "U.S. Customer Satisfaction with Expedia from 2002 to 2022 (Index Score)." Statista, Statista Inc., 11 Aug 2022, https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI, U.S. customer satisfaction with Expedia from 2002 to 2022 (index score) Statista, https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/ (last visited March 27, 2023)
U.S. customer satisfaction with Expedia from 2002 to 2022 (index score) [Graph], ACSI, August 11, 2022. [Online]. Available: https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/