U.S. customer satisfaction with Expedia 2022

This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2022. In 2022, the customer satisfaction score of the travel website was 73 - a little less than the consumer satisfaction with the overall internet travel website industry during the same period.

U.S. customer satisfaction with Expedia from 2002 to 2022 (index score)

Characteristic	ACSI score (100-point scale)
2022	73
2021	74
2020	77
2019	79
2018	78
2017	80
2016	77
2015	77
2014	76
2012	76
2011	77
2010	79
2009	79
2008	77
2007	75
2006	78
2005	79
2004	76
2003	78
2002	80

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Release date

August 2022

More information

Region

United States

Survey time period

2000 to 2022

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

Release date is the date of access.

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