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ACSI - U.S. customer satisfaction with Expedia Inc. as of 2019
ACSI - U.S. customer satisfaction with Expedia Inc. as of 2019
U.S. customer satisfaction with Expedia from 2002 to 2019 (index score)
by S. Lock,
last edited
Apr 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2019. In the most recently measured year, the customer satisfaction score of the travel website was 79 - same as the consumer satisfaction with the overall internet travel website industry during the same period.
U.S. customer satisfaction with Expedia from 2002 to 2019 (index score)
Loading statistic...
| ACSI score (100-point scale) | |
|---|---|
| 2019 | 79 |
| 2018 | 78 |
| 2017 | 80 |
| 2016 | 77 |
| 2015 | 77 |
| 2014 | 76 |
| 2012 | 76 |
| 2011 | 77 |
| 2010 | 79 |
| 2009 | 79 |
| 2008 | 77 |
| 2007 | 75 |
| 2006 | 78 |
| 2005 | 79 |
| 2004 | 76 |
| 2003 | 78 |
| 2002 | 80 |
| ACSI score (100-point scale) | |
|---|---|
| 2019 | 79 |
| 2018 | 78 |
| 2017 | 80 |
| 2016 | 77 |
| 2015 | 77 |
| 2014 | 76 |
| 2012 | 76 |
| 2011 | 77 |
| 2010 | 79 |
| 2009 | 79 |
| 2008 | 77 |
| 2007 | 75 |
| 2006 | 78 |
| 2005 | 79 |
| 2004 | 76 |
| 2003 | 78 |
| 2002 | 80 |
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by S. Lock,
last edited
Apr 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2019. In the most recently measured year, the customer satisfaction score of the travel website was 79 - same as the consumer satisfaction with the overall internet travel website industry during the same period.
- Show sources information
- Show publisher information
- Release date
- April 2019
- Region
- United States
- Survey time period
- 2000 to 2019
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
Free access to basic statistics
Source
- Show sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2019
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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Expedia Inc.
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Statistics on "Expedia Inc. "
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- Net income of Expedia, Inc. worldwide from 2007 to 2018 (in million U.S. dollars)Net income of Expedia, Inc. worldwide 2007-2018
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- Digital travel sales worldwide from 2014 to 2020 (in billion U.S. dollars)
- Distribution of digital travel sales worldwide from 2014 to 2020, by region
- Leading online travel agencies (OTA's) worldwide by revenue in 2017 (in billion U.S. dollars)
- Selected leading online travel agencies (OTA's) worldwide by revenue distribution in 2017
- Selected leading online travel agencies (OTA's) worldwide by marketing expenses in 2017 (in billion U.S. dollars)
- Number of downloads of major hotel and online travel agency apps in the United States from 1Q 2014 to 3Q 2017 (in millions)
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- Net income of Expedia, Inc. worldwide from 2007 to 2018 (in million U.S. dollars)
- Total assets of Expedia, Inc. worldwide from 2007 to 2018 (in billion U.S. dollars)
- Selling and marketing expenses of Expedia, Inc. worldwide from 2009 to 2018 (in billion U.S. dollars)
- U.S. customer satisfaction with Expedia from 2002 to 2019 (index score)
- Number of smartphone travel bookers in the United States from 2012 to 2018 (in millions)
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- U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score)
- Average regional conversion rates for the travel industry worldwide in 2015, by device
- Adjusted profit before tax of On The Beach in the United Kingdom (UK) from fiscal year 2013 to 2017* (in million GBP)
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