This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2019. In 2019, the customer satisfaction score was 79 out of 100 points, a slight improvement from the previous year.
U.S. customer satisfaction with online travel websites from 2000 to 2019
(index score)
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale. No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references
$59 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
ACSI. (April 24, 2018). U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score) [Graph]. In Statista. Retrieved March 31, 2020, from https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI. "U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score)." Chart. April 24, 2018. Statista. Accessed March 31, 2020. https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI. (2018). U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score). Statista. Statista Inc.. Accessed: March 31, 2020. https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI. "U.S. Customer Satisfaction with Online Travel Websites from 2000 to 2019 (Index Score)." Statista, Statista Inc., 24 Apr 2018, https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI, U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score) Statista, https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/ (last visited March 31, 2020)
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.
