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U.S. customer satisfaction with online travel websites from 2000 to 2018 (index score)

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ACSI - U.S. customer satisfaction with online travel websites as of 2018 This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2018. In 2018, the customer satisfaction score was 78, a decline from the previous year.
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ACSI score (100-point scale)
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ACSI score (100-point scale)
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2018. In 2018, the customer satisfaction score was 78, a decline from the previous year.
Show more
Release date
April 2018
Region
United States
Survey time period
2000 to 2018
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

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