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ACSI - U.S. customer satisfaction with online travel websites as of 2019
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ACSI - U.S. customer satisfaction with online travel websites as of 2019
U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score)
by S. Lock,
last edited
Apr 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2019. In 2019, the customer satisfaction score was 79 out of 100 points, a slight improvement from the previous year.
U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score)
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by S. Lock,
last edited
Apr 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2019. In 2019, the customer satisfaction score was 79 out of 100 points, a slight improvement from the previous year.
- Show sources information
- Show publisher information
- Release date
- April 2018
- Region
- United States
- Survey time period
- 2000 to 2019
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
Source
- Show sources information
- Show publisher information
- Release date
- April 2018
More information
- Region
- United States
- Survey time period
- 2000 to 2019
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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- U.S. customer satisfaction with online travel websites from 2000 to 2019 (index score)ACSI - U.S. customer satisfaction with online travel websites as of 2019
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- Penetration rate in the Flights market in Spain 2017 - 2023
- Online Travel Booking penetration rate in France 2017 - 2023
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