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ACSI - U.S. customer satisfaction with online travel websites as of 2018
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ACSI - U.S. customer satisfaction with online travel websites as of 2018
U.S. customer satisfaction with online travel websites from 2000 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2018. In 2018, the customer satisfaction score was 78, a decline from the previous year.
U.S. customer satisfaction with online travel websites from 2000 to 2018 (index score)
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This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the website of online travel websites from 2000 to 2018. In 2018, the customer satisfaction score was 78, a decline from the previous year.
Show more- Show sources information
- Show publisher information
- Release date
- April 2018
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
Source
- Show sources information
- Show publisher information
- Release date
- April 2018
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
-
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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- Value of online travel agency (OTA) market in 2014, by region (in billion U.S. dollars)
- Change in air travel online sales value worldwide from 2013 to 2015
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- Online travel market size in selected Southeast Asian countries in 2018 (in billion U.S. dollars)
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