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ACSI - U.S. customer satisfaction with online travel websites as of 2021

Published by S. Lock, Aug 2, 2021
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with online travel websites from 2000 to 2021. In 2021, the customer satisfaction score was 74 out of 100 points, decreasing over the previous year.

U.S. customer satisfaction with online travel websites from 2000 to 2021 (index score)

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Source

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Release date

July 2021

Region

United States

Survey time period

2000 to 2021

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

Release date is the date accessed.

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