Global online banking penetration 2012, by region

This statistic shows the global online banking penetration as of April 2012, by world region. Globally, 423.5 million people accessed online banking sites during April 2012, reaching 28.7 percent of the internet audience. In North America, 45 percent of internet audiences accessed banking sites.

Mobile banking in the U.S. – additional information

Mobile banking allows customers to manage and control their financial accounts and transactions via their mobile device whether this is a mobile phone or tablet.

In November 2015, a separate survey among adults in the U.S. asked its participants; ‘What are the main reasons you have decided not to use mobile banking?’ During the survey, the most popular reason provided, with 87.9 percent of respondents, was that they felt their mobile banking needs were being met without mobile banking. Other popular answers included respondents who didn’t see any reason to use mobile banking and concerns about the security of mobile banking.

In the same survey taken in November 2015, the distribution of mobile payment users in the U.S. in terms of their income group was revealed. Of respondents who earned less than 25,000 U.S. dollars a year, only 15.9 had used mobile payment services. At the other end of the scale, those who earned 100,000 U.S. dollars or more a year made up 29.7 percent of mobile payment users.

Global online banking penetration in April 2012, by region

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Release date

June 2012



Survey time period

April 2012

Special properties

Internet audiences

Supplementary notes

Percentage of internet users who access online banking sites.

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