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What are the top contact center management challenges for the year ahead?*

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Contact center management - challenges in the coming year 2011 This survey details the responses of contact center executives as to the top management challenges for the year ahead. Some 59 percent of respondents stated that increasing productivity was a significant challenge.
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Description Source More information
This survey details the responses of contact center executives as to the top management challenges for the year ahead. Some 59 percent of respondents stated that increasing productivity was a significant challenge.
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Release date
August 2011
Region
United States
Survey time period
August 2011
Number of respondents
312 respondents
Special properties
Call center executives, managers or supervisors
Supplementary notes
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

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