Most requested BPO service category 2011

This survey details the responses of executives in companies that sell contact center BPO services as to the most requested outsourcing services. Over 50% percent of respondents said that the most requested category was customer service and support.

Most requested business process service categories from prospects and clients 2011

Percentage of respondents
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Sources

Release date

December 2011

Region

United States

Survey time period

2011

Number of respondents

58 respondents

Special properties

Executives in companies that sell Contact Center BPO services

Supplementary notes

This data relates to BPO - Business Process Outsourcing

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