Teleperformance Colombia S.A.S. was the leading call-center provider in Colombia with a revenue of over 894 billion Colombian pesos, followed by Emtelco S.A.S. with a revenue of nearly 429 billion pesos.
In 2019, Leading call center providers in Colombia in 2019, by revenue (in billion Colombian pesos)
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Statistics on Services sector in Latin America
Global overview
7
- Premium Statistic Global outsourcing industry revenue by region 2010-2019
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Number of jobs created in the global call center industry by region 2016-2021
- Premium Statistic The outsourced facility management market share by region 2020
- Premium Statistic Security services market size worldwide by region 2011-2020
- Basic Statistic Revenue of the Big Four accounting / audit firms worldwide by region 2021
- Premium Statistic Share of the global language services market by region 2018
Contribution to GDP
5
- Basic Statistic Latin America: services as share of GDP 2010-2021, by region
- Basic Statistic Latin America: services as share of GDP 2021, by country
- Basic Statistic Latin America: services value added to GDP 2021, by country
- Basic Statistic Latin America: services value added to GDP per worker 2010-2019
- Basic Statistic Latin America: services value added to GDP per worker 2019, by country
Leading companies
4
Business Process Outsourcing
6
- Premium Statistic Latin America & Caribbean: contact center market 2019, by country
- Premium Statistic Brazil: revenue of BPO services 2016-2020
- Premium Statistic Mexico: key figures on the BPO market 2020-2021
- Premium Statistic Mexico: main destination regions for offshore services 2018-2020
- Premium Statistic Mexico: main Latin American countries for offshore services 2020
- Premium Statistic Colombia: key figures on the BPO market 2020
Security services
6
- Premium Statistic Brazil: private security services gross revenue 2018-2019
- Premium Statistic Brazil: companies in the private security sector 2017-2021, by type
- Premium Statistic Colombia: investigation & security services production value 2014-2019
- Premium Statistic Colombia: revenue of investigation & security services 2014-2019
- Premium Statistic Colombia: leading private security companies 2019
- Premium Statistic Mexico: spending on private security and weapons 2015-2021
Market research
5
- Premium Statistic Latin America: countries with the largest market research revenue 2019
- Premium Statistic Latin America: fastest growing market research markets 2019
- Premium Statistic Mexico: market value of the market research industry 2018-2019
- Basic Statistic Colombia: market research industry net sales 2016-2020
- Premium Statistic Colombia: main market research companies 2020, by market share
Language providers
4
- Basic Statistic Latin America: top language service providers by revenue 2020
- Basic Statistic Latin America: headcount of select language service providers 2020
- Basic Statistic Argentina: key figures on the LSP market 2019
- Basic Statistic Argentina: main language services provided 2019, by market share
Further related statistics
20
- Annual turnovers of the largest contact center operators in Germany 2018
- Number of seats of contact center operators in Germany 2018
- Brazil: revenue of Atento 2016-2020
- Level of quality assurance process at call centers worldwide 2018
- Latin America: BPO installed capacity in selected countries 2017
- Tracking the level of call center customer satisfaction worldwide 2018
- Atento S.A. revenue in Argentina 2016-2021
- Atento S.A. revenue in Chile 2016-2021
- Atento S.A. revenue in El Salvador 2016-2020
- Atento S.A. revenue in the U.S. 2016-2021
- Compensation of employees at call centers worldwide by type 2018
- Customer service employees at government agencies in U.S. 2014-2021
- Annual wage of customer service employees at U.S. government agencies 2014-2021
- Share of customers who shared their contact center experience on social media 2017
- Chatbots: customer service agents opinion about usage for customer service U.S. 2017
- Customers' waiting time before contacting companies using another channel U.S. 2017
- Alorica - revenue by region 2016
- Colombia: contact center outsourcing revenue 2016, by market
- Most important drivers of CX for organizations worldwide by country 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by sector 2021
Further Content: You might find this interesting as well
Statistics
- Annual turnovers of the largest contact center operators in Germany 2018
- Number of seats of contact center operators in Germany 2018
- Brazil: revenue of Atento 2016-2020
- Level of quality assurance process at call centers worldwide 2018
- Latin America: BPO installed capacity in selected countries 2017
- Tracking the level of call center customer satisfaction worldwide 2018
- Atento S.A. revenue in Argentina 2016-2021
- Atento S.A. revenue in Chile 2016-2021
- Atento S.A. revenue in El Salvador 2016-2020
- Atento S.A. revenue in the U.S. 2016-2021
- Compensation of employees at call centers worldwide by type 2018
- Customer service employees at government agencies in U.S. 2014-2021
- Annual wage of customer service employees at U.S. government agencies 2014-2021
- Share of customers who shared their contact center experience on social media 2017
- Chatbots: customer service agents opinion about usage for customer service U.S. 2017
- Customers' waiting time before contacting companies using another channel U.S. 2017
- Alorica - revenue by region 2016
- Colombia: contact center outsourcing revenue 2016, by market
- Most important drivers of CX for organizations worldwide by country 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by sector 2021
Superintendencia de Sociedades de Colombia. (July 30, 2020). Leading call center providers in Colombia in 2019, by revenue (in billion Colombian pesos) [Graph]. In Statista. Retrieved March 28, 2023, from https://www.statista.com/statistics/1092224/colombia-call-center-providers/
Superintendencia de Sociedades de Colombia. "Leading call center providers in Colombia in 2019, by revenue (in billion Colombian pesos)." Chart. July 30, 2020. Statista. Accessed March 28, 2023. https://www.statista.com/statistics/1092224/colombia-call-center-providers/
Superintendencia de Sociedades de Colombia. (2020). Leading call center providers in Colombia in 2019, by revenue (in billion Colombian pesos). Statista. Statista Inc.. Accessed: March 28, 2023. https://www.statista.com/statistics/1092224/colombia-call-center-providers/
Superintendencia de Sociedades de Colombia. "Leading Call Center Providers in Colombia in 2019, by Revenue (in Billion Colombian Pesos)." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1092224/colombia-call-center-providers/
Superintendencia de Sociedades de Colombia, Leading call center providers in Colombia in 2019, by revenue (in billion Colombian pesos) Statista, https://www.statista.com/statistics/1092224/colombia-call-center-providers/ (last visited March 28, 2023)
Leading call center providers in Colombia in 2019, by revenue (in billion Colombian pesos) [Graph], Superintendencia de Sociedades de Colombia, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1092224/colombia-call-center-providers/