In 2020, Telepeformance was the leading company in the BPO company having the largest presence in Mexico, with 16,719 workstations. The second place was occupied by Atento Mexico, a customer relationship services and business process outsourcing company headquartered in Spain. That year, Atento counted a total of 11,437 workstations in the North American country.
Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2020, by installed capacity (in number of workstations)
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Statistics on Services sector in Latin America
Global overview
7
- Premium Statistic Global outsourcing industry revenue by region 2010-2019
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Number of jobs created in the global call center industry by region 2016-2021
- Premium Statistic The outsourced facility management market share by region 2020
- Premium Statistic Security services market size worldwide by region 2011-2020
- Basic Statistic Revenue of the Big Four accounting / audit firms worldwide by region 2021
- Premium Statistic Share of the global language services market by region 2018
Contribution to GDP
5
- Basic Statistic Latin America: services as share of GDP 2010-2021, by region
- Basic Statistic Latin America: services as share of GDP 2021, by country
- Basic Statistic Latin America: services value added to GDP 2021, by country
- Basic Statistic Latin America: services value added to GDP per worker 2010-2019
- Basic Statistic Latin America: services value added to GDP per worker 2019, by country
Leading companies
4
Business Process Outsourcing
6
- Premium Statistic Latin America & Caribbean: contact center market 2019, by country
- Premium Statistic Brazil: revenue of BPO services 2016-2020
- Premium Statistic Mexico: key figures on the BPO market 2020-2021
- Premium Statistic Mexico: main destination regions for offshore services 2018-2020
- Premium Statistic Mexico: main Latin American countries for offshore services 2020
- Premium Statistic Colombia: key figures on the BPO market 2020
Security services
6
- Premium Statistic Brazil: private security services gross revenue 2018-2019
- Premium Statistic Brazil: companies in the private security sector 2017-2021, by type
- Premium Statistic Colombia: investigation & security services production value 2014-2019
- Premium Statistic Colombia: revenue of investigation & security services 2014-2019
- Premium Statistic Colombia: leading private security companies 2019
- Premium Statistic Mexico: spending on private security and weapons 2015-2021
Market research
5
- Premium Statistic Latin America: countries with the largest market research revenue 2019
- Premium Statistic Latin America: fastest growing market research markets 2019
- Premium Statistic Mexico: market value of the market research industry 2018-2019
- Basic Statistic Colombia: market research industry net sales 2016-2020
- Premium Statistic Colombia: main market research companies 2020, by market share
Language providers
4
- Basic Statistic Latin America: top language service providers by revenue 2020
- Basic Statistic Latin America: headcount of select language service providers 2020
- Basic Statistic Argentina: key figures on the LSP market 2019
- Basic Statistic Argentina: main language services provided 2019, by market share
Further related statistics
19
- Brazil: headcount at Atento 2017-2018
- Brazil: EBITDA of Atento 2013-2018
- Brazil: revenue of Atento 2016-2020
- Latin America: BPO installed capacity in selected countries 2017
- Atento S.A. revenue in Argentina 2016-2021
- Atento S.A. revenue in Chile 2016-2021
- Atento S.A. revenue in El Salvador 2016-2020
- Atento S.A. revenue in the U.S. 2016-2021
- Brazil: net revenue of Time For Fun 2013-2018
- Brazil: net revenue of AEC 2013-2020
- Brazil: net revenue of Atma Participações 2013-2020
- Brazil: net revenue of Nova Rio 2013-2019
- Ranking of food and beverage service companies in Sweden as of March 2021, by revenue
- Ranking of food and beverage service companies in Norway March 2021, by revenue
- Latin America: BPO industry growth rate 2017, by country
- Tracking the level of call center customer satisfaction worldwide 2018
- Atento S.A. revenue in Peru 2016-2020
- Occupied office space of BPO sector in the Philippines 2020, by city
- Customers' waiting time before contacting companies using another channel U.S. 2017
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Statistics
- Brazil: headcount at Atento 2017-2018
- Brazil: EBITDA of Atento 2013-2018
- Brazil: revenue of Atento 2016-2020
- Latin America: BPO installed capacity in selected countries 2017
- Atento S.A. revenue in Argentina 2016-2021
- Atento S.A. revenue in Chile 2016-2021
- Atento S.A. revenue in El Salvador 2016-2020
- Atento S.A. revenue in the U.S. 2016-2021
- Brazil: net revenue of Time For Fun 2013-2018
- Brazil: net revenue of AEC 2013-2020
- Brazil: net revenue of Atma Participações 2013-2020
- Brazil: net revenue of Nova Rio 2013-2019
- Ranking of food and beverage service companies in Sweden as of March 2021, by revenue
- Ranking of food and beverage service companies in Norway March 2021, by revenue
- Latin America: BPO industry growth rate 2017, by country
- Tracking the level of call center customer satisfaction worldwide 2018
- Atento S.A. revenue in Peru 2016-2020
- Occupied office space of BPO sector in the Philippines 2020, by city
- Customers' waiting time before contacting companies using another channel U.S. 2017
Instituto Mexicano de Teleservicios. (February 11, 2021). Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2020, by installed capacity (in number of workstations) [Graph]. In Statista. Retrieved April 02, 2023, from https://www.statista.com/statistics/895439/mexico-leading-outsourcing-companies/
Instituto Mexicano de Teleservicios. "Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2020, by installed capacity (in number of workstations)." Chart. February 11, 2021. Statista. Accessed April 02, 2023. https://www.statista.com/statistics/895439/mexico-leading-outsourcing-companies/
Instituto Mexicano de Teleservicios. (2021). Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2020, by installed capacity (in number of workstations). Statista. Statista Inc.. Accessed: April 02, 2023. https://www.statista.com/statistics/895439/mexico-leading-outsourcing-companies/
Instituto Mexicano de Teleservicios. "Leading Companies in The Business Process Outsourcing (Bpo) Sector in Mexico in 2020, by Installed Capacity (in Number of Workstations)." Statista, Statista Inc., 11 Feb 2021, https://www.statista.com/statistics/895439/mexico-leading-outsourcing-companies/
Instituto Mexicano de Teleservicios, Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2020, by installed capacity (in number of workstations) Statista, https://www.statista.com/statistics/895439/mexico-leading-outsourcing-companies/ (last visited April 02, 2023)
Leading companies in the Business Process Outsourcing (BPO) sector in Mexico in 2020, by installed capacity (in number of workstations) [Graph], Instituto Mexicano de Teleservicios, February 11, 2021. [Online]. Available: https://www.statista.com/statistics/895439/mexico-leading-outsourcing-companies/