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Responses to consumer complaints regarding banking services 2011-2013, by type
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Responses to consumer complaints regarding banking services 2011-2013, by type
Number of responses to consumer complaints regarding banking services in the United States from July 21, 2011 to July 22, 2013, by type
This statistic displays the number of responses to consumer complaints regarding banking services from July 21, 2011 to July 22, 2013, by type of response. During that period, 5,348 complaints were closed with monetary relief.
Number of responses to consumer complaints regarding banking services in the United States from July 21, 2011 to July 22, 2013, by type
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Description
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This statistic displays the number of responses to consumer complaints regarding banking services from July 21, 2011 to July 22, 2013, by type of response. During that period, 5,348 complaints were closed with monetary relief.
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- Release date
- September 2013
- Region
- United States
- Survey time period
- July 21, 2011 to July 22, 2013
Source
- Show sources information
- Show publisher information
- Release date
- September 2013
More information
- Region
- United States
- Survey time period
- July 21, 2011 to July 22, 2013
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Statistics on "Current bank accounts in the United Kingdom (UK)"
- Current bank accounts market
The most important statistics
- Market share of current accounts of leading United Kingdom (UK) banks in 2014Account market share of leading UK banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
The most important statistics
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
The most important statistics
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018Current account holder satisfaction levels for UK-operating banks in 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
The most important statistics
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered United Kingdom 2015, by gender
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by homeowners (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Responses to banking services consumer complaints 2011-2013
- Responses to consumer complaints regarding ATM or debit card usage as of July 2013
- Number of consumer complaints on retail banking services as of July 22, 2013, by type
- Share of disputed banking consumer complaint responses 2013, by type
- Retail banking institutions with largest number of complaints in the U.S. 2011-2013
- Retail banking: breakdown of certificates of deposit complaints 2011-2013
- Responses to banking account management complaints 2013, by type
- Breakdown of complaints on cashing a check without an account 2011-2013
- Responses to payment transfer complaints in the U.S. 2013
- Retail banking: breakdown of checking account complaints 2011-2013
- Consumer complaints regarding retail banking services as of July 22, 2013, by type
- Retail banking: responses to complaints regarding deposit and withdrawal 2011-2013
- Retail banking: breakdown of savings account complaints 2011-2013
- Banks with highest number of complaints per billion dollars in deposits 2011-2013
- Credit reporting complaints filed with CFPB in the U.S. 2018
- U.S. companies with highest proportion of credit card complaints 2013
- Share of responses to credit card complaints disputed to CFPB 2013, by company
Studies
- Financial complaints and compensation in the United Kingdom
- Royal Bank of Canada
- Barclays Bank - Annual Reports and Accounts 2018
- Banco Santander - Annual Report 2018
- Lloyds Banking Group - Annual Reports and Accounts 2018
- Leading banks in the United Kingdom (UK)
- Consumer Response Annual Report 2018
- One Savings Bank - Annual Reports and Accounts 2018
- Nationwide Annual Report 2018
- Santander UK plc - Annual Report 2017
- Investors in Benelux
- Retail banking and innovative financial solutions (Fintech) awareness in the United States...
- Consumer Response Annual Report 2017
- World Retail Banking Report 2018
- Roaring to life: Growth and innovation in African retail banking 2018
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Market share of current accounts of leading United Kingdom (UK) banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*
- Number of current accounts per customer in the United Kingdom (UK) in 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accounts
- Additional financial products* ownership according to current account holders in the United Kingdom (UK) in 2015, by number of products
- Number of days overdrawn monthly on the main personal current account in the last 12 months in the United Kingdom (UK) in 2015
- Extent to which people agree they like to keep a close eye on money in their current account in the United Kingdom (UK) in 2015
- Likelihood of consumers sharing current account balance information in open banking data context in the United Kingdom (UK) in 2015*
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age group
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- Distribution of responses to consumer complaints regarding banking services in the United States from July 21, 2011 to July 22, 2013
- Distribution of responses to consumer complaints regarding ATM or debit card usage in the United States from July 21, 2011 to July 22, 2013, by type
- Number of consumer complaints on retail banking services from July 21, 2011 to July 22, 2013, by type
- Percentage of disputed banking service consumer complaint responses as of July 22, 2013, by type
- Retail banking institutions with largest number of complaints in the United States from July 21, 2011 to July 22, 2013
- Distribution of complaints regarding certificates of deposit in retail banking in the United States from July 21, 2011 to July 22, 2013, by issue
- Distribution of responses to banking account opening, closing and management complaints as of July 22, 2013, by type
- Distribution of complaints regarding cashing a check without an account in retail banking in the United States from July 21, 2011 to June 30, 2013, by issue
- Distribution of responses to payment transfer complaints in the United States as of July 22, 2013, by type
- Distribution of complaints regarding checking accounts in retail banking in the United States from July 21, 2011 to July 22, 2013
- Distribution of consumer complaints regarding retail banking services in the United States from July 21, 2011 to July 22, 2013, by type
- Distribution of responses to consumer complaints regarding deposit and withdrawal in the United States from July 21, 2011 to July 22, 2013, by type
- Distribution of complaints regarding savings accounts in retail banking in the United States from July 21, 2011 to July 22, 2013
- Banks with highest number of customer complaints per billion U.S. dollars in deposits in the United States from July 21, 2011 to July 22, 2013
- Distribution of credit reporting complaints filed with Consumer Financial Protection Bureau in the United States in 2018
- Distribution of credit card companies in the United States, by number of customer complaints submitted from November 2011 to September 2013
- Share of responses of credit card companies to client complaints disputed to Consumer Financial Protection Bureau (CFPB) in the United States as of September 2013, by company
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