Share of outsourced contact centers worldwide as of June 2015

Outsourced contact centers worldwide as of June 2015 This statistic shows the share of outsourced contact centers worldwide as of June 2015. During the survey, 35 percent of contact center industry leaders stated that they outsourced their contact centers. In 2015, the global outsourcing industry generated 88.9 billion U.S. dollars in revenue.
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Share of respondents
Does not outsource 65%
Outsources35%
Share of respondents
Does not outsource 65%
Outsources35%

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Description Source More information
This statistic shows the share of outsourced contact centers worldwide as of June 2015. During the survey, 35 percent of contact center industry leaders stated that they outsourced their contact centers. In 2015, the global outsourcing industry generated 88.9 billion U.S. dollars in revenue.
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Release date
July 2015
Region
Worldwide
Survey time period
June 2015
Number of respondents
ca. 300
Special properties
contact center industry leaders
Supplementary notes
The source does not specify a type of survey.

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