E-commerce delivery-related barriers in the United Kingdom (UK) 2008-2014

This statistic displays the findings of a survey on common problems with deliveries that prevent consumers from shopping online in the United Kingdom (UK) between 2008 and 2014. When asked in 2013/14 survey why delivery concerns sometimes prevent them from shopping online, 41 percent of responding households reported a lack of convenient delivery options.

Why do delivery concerns sometimes prevent you from shopping online?

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Release date

January 2014


United Kingdom

Survey time period

2008 to 2014

Number of respondents

322 respondents

Special properties


Supplementary notes

* "The risk and possible inconvenience of having to return the order; Can't easily find returns information" options were not available in 2008/09 - 2012/2013 surveys. "Other (Please specify)" option was not available in 2008/09 - 2009/10 surveys.
Page numbers in the original report show two pages with the number 26.

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