Time consumers spend on comparing energy suppliers in the United Kingdom (UK) 2014

In this survey, consumers have been asked how much time they have spent looking for information on other energy suppliers and comparing them to their own, in the United Kingdom (UK) in 2014. It shows that 38 percent of the respondents needed less than an hour, whereas 17 percent spent more than 3 hours undertaking the research.

Length of time consumers spent on comparing their own energy supplier to others in the United Kingdom (UK) 2014

More than 30 minutes30 to 59 minutesBetween one and two hoursBetween two and three hoursThree hours or moreDon't know
Other suppliers/making comparison with own supplier18%18%23%16%17%10%
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Source

Release date

February 2015

Region

United Kingdom

Survey time period

2014

Number of respondents

3,023 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "How much time did you spend looking for information about other suppliers, and comparing this against yourown supplier?"

Base consists of people who have shopped around for a new energy supplier in the last three years.

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Statistics on "Energy consumer experience in the UK"

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