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Perception of companies' responses to complaints on social media in the UK 2015

To what extent do you agree or disagree with the following statement: "I feel that companies take complaints more seriously if they’re posted on social media websites than if made directly to them"

by Statista Research Department, last edited Sep 30, 2015
Perception of companies' responses to complaints on social media in the UK 2015 This statistic displays the findings of a survey on the perception of companies' responses to complaints on social media platforms in the United Kingdom (UK) in 2015. During the survey period, it was found that 16 percent of respondents strongly agreed that the companies took complaints more seriously if they were posted on social media websites.
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To what extent do you agree or disagree with the following statement: "I feel that companies take complaints more seriously if they’re posted on social media websites than if made directly to them"

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