Shopper attitudes towards shopping and brand loyalty in the UK 2016

This chart shows the share of consumers agreeing with statements regarding their attitudes towards shopping and brand loyalty, according to a survey conducted with UK consumers in 2016. Of respondents, 81 percent agreed that there are a lot more retailers to choose from nowadays than 10 years ago and 44 percent wouldn't hesitate to use another retailer or brand if feeling annoyed.
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Consumer attitudes towards shopping and brand loyalty in the United Kingdom (UK) in 2016
Share of consumers agreeing
There are a lot more retailers to choose from nowadays than 10 years ago81.2%
I like to shop around and find new brands, ideas and products51.8%
If a retailer annoys me I will not hesitate to defect and use another retailer/brand44.3%
I find shopping more frustrating now that it was 5 years ago34.7%
I find shopping more frustrating now that it was 10 years ago26.7%
Retailers are very good and understanding my needs23%
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