Mobile purchase satisfaction of mobile shoppers by region 2016

This statistic presents the mobile purchase satisfaction of mobile shoppers worldwide, sorted by global region. During the August 2016 survey period, 39 percent of survey respondents from North America stated that they were extremely satisfied with their experience of purchasing products and services via mobile phone or tablet.

How satisfied are you with your experience purchasing products and services via your smartphone or tablet?

Characteristic	Extremely satisfied	Somewhat satisfied	Neither satisfied nor unsatisfied	Somewhat unsatisfied	Extremely unsatisfied
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Release date

September 2016

More information

Region

Worldwide

Survey time period

July 22 to August 17, 2016

Number of respondents

3,800 respondents

Age group

18 years and older

Special properties

mobile users who have purchased a product or service on mobile in the past 6 months

Method of interview

Online survey

Supplementary notes

Question: And how satisfied are you with your experience purchasing products and services via your smartphone or tablet?
Values may not add up to 100 percent due to rounding.

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