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How satisfied are you with your experience purchasing products and services via your smartphone or tablet?

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Mobile purchase satisfaction of mobile shoppers worldwide 2016, by region This statistic presents the mobile purchase satisfaction of mobile shoppers worldwide, sorted by global region. During the August 2016 survey period, 39 percent of survey respondents from North America stated that they were extremely satisfied with their experience of purchasing products and services via mobile phone or tablet.
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Extremely satisfiedSomewhat satisfiedNeither satisfied nor unsatisfiedSomewhat unsatisfiedExtremely unsatisfied
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Extremely satisfiedSomewhat satisfiedNeither satisfied nor unsatisfiedSomewhat unsatisfiedExtremely unsatisfied
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Description Source More information
This statistic presents the mobile purchase satisfaction of mobile shoppers worldwide, sorted by global region. During the August 2016 survey period, 39 percent of survey respondents from North America stated that they were extremely satisfied with their experience of purchasing products and services via mobile phone or tablet.
Show more
Release date
September 2016
Region
Worldwide
Survey time period
July 22 to August 17, 2016
Number of respondents
3,800 respondents
Age group
18 years and older
Special properties
mobile users who have purchased a product or service on mobile in the past 6 months
Method of interview
Online survey
Supplementary notes
Question: And how satisfied are you with your experience purchasing products and services via your smartphone or tablet?
Values may not add up to 100 percent due to rounding.

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