Share of TalkTalk customers whose landline issue was resolved first contact UK '13-18

This statistic displays the share of TalkTalk customers whose landline issues were resolved during their first contact with their provider in the United Kingdom (UK) from 2013 to 2018. The share of landline customers whose issues were resolved during their first contact with TalkTalk increased considerably from 2013 to 2016. It increased from 41 percent in 2013 to 75 percent in 2016. Then it reduced again in 2018 to 31 percent.

Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

April 2019

Region

United Kingdom

Survey time period

December 2018 to January 2019

Number of respondents

340*

Special properties

all who complained about the landline service in past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How many times have you been in contact with [PROVIDER] in relation to this particular issue so far?"
The source adds the following information: "It was decided since 2013 to report on complete resolution only as issues that are ‘partly’ resolved may go on to be completely resolved or may remain only partly resolved.
Since 2014 it was decided to report on those who had their issue resolved in one contact (as opposed to those who felt their issue was resolved across several contacts) as this would not be influenced by the date of their initial contact (which could have been anytime between July and September 2015)"
*The respondents are TalkTalk customers in the 2018 version of the Quality of Customer Service survey.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Tourism spending trends in the United Kingdom (UK)"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.