Familiarity in the Netherlands with Second Payment Services Directive (PSD2) 2017

This statistic shows the answers to a survey question on the familiarity of consumers in the Netherlands in 2017 with PSD2. In January 2018, the Second Payment Services Directive (PSD2) comes into effect in Europe. The implementation of this payments-related legislation enables bank customers, both consumers and businesses, to use third-party providers to manage their finances. This effectively means that companies as Google, Apple and Amazon gain access to consumers' bank accounts and are able to build financial services on top of the data and infrastructure of banks. In 2017, approximately 50 percent of the respondents indicated they have not heard of this topic before. In 2016, the Dutch payment method iDEAL had the highest market share of online payment methods in the Netherlands, reaching a market share of approximately 57 percent. Since 2013, banking apps from major banks as Rabobank, ING and ABN AMRO were updated to enable checkouts with this payment method. A type of payment which could be affected by PSD2 is the so-called Near Field Communication (NFC) payment, a method which involves contactless payments made at points of sales with either a debit card or a mobile phone or payments via QR codes. These methods are currently supported and developed by Dutch banks, such as ING and Rabobank, with larger Fintech-services such as Android Pay, Apple Pay and Pay from Samsung not yet being released in the Netherlands. Between the fourth quarter of 2014 and the fourth quarter of 2016, the share of NFC payments compared to total debit card payments in the Netherlands increased from approximately 0.5 percent in 2014 to approximately 23 percent in 2016.

Have you ever heard about new, non-financial, companies (such as Google or Amazon) getting access to the payment system?*

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Release date

February 2017



Survey time period

December 22, 2016 to January 2, 2017

Number of respondents

517 respondents

Age group

18-70 years

Special properties


Method of interview


Supplementary notes

* This question was phrased by the source as follows: "Van welke van de volgende ontwikkelingen heb je al eerder gehoord? Nieuwe, niet financiele bedrijven (bijvoorbeeld Google of Amazon) krijgen toegang tot het betalingsverkeer" (Of which of the following developments have you heard before? New, non-financial, companies (such as Google or Amazon) getting access to the payment system).

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