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Credit card related customer complaints in the UK 2010-2020

This statistic illustrates the number of customer complaints to the Financial Ombudsman regarding credit card products and services in the United Kingdom (UK) between the financial years of 2009/2010 to 2019/2020. It can be seen that in 2019/2020, approximately 10.7 thousand new credit card-related complaints were filed in the UK. This was a decrease compared to the previous year, when nearly 14 thousand new complaints were lodged.

Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2019/2020

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Release date

June 2020


United Kingdom

Survey time period

2009/2010 to 2019/2020

Supplementary notes

Financial years ended 31st of March.
Data prior to 2018 is from previous reports.

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Statistics on "Financial complaints and compensation in the United Kingdom"

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