Try our corporate solution for free!

Customers satisfied with their gas supplier in Great Britain 2011-2017

Share of customers which are satisfied or very satisfied with their gas suppliers' service in Great Britain (GB) from 2010 to 2016 (share in percentage)*

Exclusive Premium statistic

You need a Statista Account for unlimited access.

  • Full access to 1m statistics
  • Incl. source references
  • Available to download in PNG, PDF, XLS format
Statista Accounts

Access to this and all other statistics on 80,000 topics from

$468 USD / Year
$708 USD / Year

Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

February 2018

Region

United Kingdom (Great Britain)

Survey time period

Q1 2011 to Q4 2017

Number of respondents

10,000+

Supplementary notes

*Customers were asked the question 'How satisfied are you with the service you get from your current supplier?’. The question was asked separately for gas and electricity.

**In 2017, the methodology for results changed. The source adds "From 2017 these answer scales have changed. Overall satisfaction, ease of contact and ease of understanding bill are now asked on 7 point scales. For these metrics we now show the data for those who said extremely satisfied, very satisfied or fairly satisfied. Recommendation is now asked on a scale of 0-10. We are showing data for customers who said that their likelihood to recommend their supplier on a scale of 0-10 was 8 or above. The question on suppliers valuing customers has remained a 5 point scale and so the data presented remains the same (those who answered very satisfied or fairly satisfied). "

Citation formats
Statista Accounts: Access All Statistics. Starting from $468 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 USD $39 USD / Month *
in the first 12 months
Professional Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on " Energy consumer experience in the UK "

Statistics on Energy consumer experience in the UK

Overview

8

Energy bills payment

4

Gas

6

Electricity

8

Further related statistics

7
Statista Accounts: Access All Statistics. Starting from $468 USD / Year
Learn more about how Statista can support your business.