Customers satisfied with their gas supplier in Great Britain 2011-2017

Share of customers which are satisfied or very satisfied with their gas suppliers' service in Great Britain (GB) from 2010 to 2016 (share in percentage)*

Customers satisfied with their gas supplier in Great Britain 2011-2017 This statistic shows the share of gas supplier customers which are satisfied or very satisfied with their supplier, from January 2011 to December 2017. It shows since the methodology change, customer satisfaction has increased. 71 of customers were satisfied with their gas supplier as of the 4th quarter of 2017.
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Share of customers which are satisfied or very satisfied with their gas suppliers' service in Great Britain (GB) from 2010 to 2016 (share in percentage)*

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Share of satisfied customers
Q1 201156%
Q2 201156%
Q3 201152%
Q4 201150%
Q1 201249%
Q2 201251%
Q3 201252%
Q4 201250%
Q1 201354%
Q2 201352%
Q3 201352%
Q4 201350%
Q1 201450%
Q2 201450%
Q3 201450%
Q4 201450%
Q1 201551%
Q2 201552%
Q3 201552%
Q4 201552%
Q1 201652%
Q2 201653%
Q3 201654%
Q4 201654%
Q1 2017**69%
Q2 201773%
Q3 201772%
Q4 201771%
Share of satisfied customers
Q1 201156%
Q2 201156%
Q3 201152%
Q4 201150%
Q1 201249%
Q2 201251%
Q3 201252%
Q4 201250%
Q1 201354%
Q2 201352%
Q3 201352%
Q4 201350%
Q1 201450%
Q2 201450%
Q3 201450%
Q4 201450%
Q1 201551%
Q2 201552%
Q3 201552%
Q4 201552%
Q1 201652%
Q2 201653%
Q3 201654%
Q4 201654%
Q1 2017**69%
Q2 201773%
Q3 201772%
Q4 201771%
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This statistic shows the share of gas supplier customers which are satisfied or very satisfied with their supplier, from January 2011 to December 2017. It shows since the methodology change, customer satisfaction has increased. 71 of customers were satisfied with their gas supplier as of the 4th quarter of 2017.
Show more
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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
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