Shopping behavior of online shoppers based on return policy worldwide 2016

This statistic depicts the results of a global survey regarding the influence of returns policy on online shopping in 2016. The survey showed that just 28 percent of the online shoppers were satisfied with the return services provided by online retailers.

Return options influence on online shoppers in 2016 worldwide, by type

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Sources

Release date

March 2017

Region

Worldwide

Survey time period

August 19 to September 2, 2016

Number of respondents

3,589 respondents

Age group

18 years and older

Special properties

participants made an online purchase in the last six months.

Method of interview

Online survey

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Statistics on "Reverse logistics"

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