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Confidence of registered Facebook or Twitter in customer reviews in France 2015

This statistic shows the confidence granted by Facebook and Twitter users to brands that provided access to customer reviews on their various distribution channels in France in 2015. The results of this study indicate that almost 60 percent of people with a Facebook account have expressed confidence in brands displaying customer reviews across all their channels.

Confidence rate of French people registered in Facebook or Twitter for brands giving access to customer reviews on all their channels (social networks, stores, website) in 2015

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Release date

February 2015



Survey time period

January 28 to 29, 2015

Number of respondents

1,012 respondents

Age group

18 years old and over

Special properties

registered in Facebook or Twitter *

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The number of respondents does not match the entire sample.

The question was phrased by the source as follows: " Faites-vous plus confiance aux marques qui vous permettent d'avoir accès aux avis clients sur l'ensemble de leurs canaux (réseaux sociaux, magasins, site web) ?"

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