How would you rate your overall experience with the following customer service communication channels?
U.S. customers who found their customer service experience good by channel 2016-2017
This statistic shows the share of customers in the United States who found their customer service experience good in 2016 and 2017, by communication channel. During the survey in 2017, 77 percent of the respondents stated that they had a good experience with text-based intelligent assistants.
How would you rate your overall experience with the following customer service communication channels?
20162017
Home-based virtual assistant like Amazon Echo66%67%
Messaging App67%72%
Live chat72%78%
Text-based intelligent assistant67%77%
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Sources

Release date

January 2018

Region

United States

Survey time period

2016 and 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How would you overall rate your overall experience with…".

U.S. customers who found their customer service experience good by channel 2016-2017
This statistic shows the share of customers in the United States who found their customer service experience good in 2016 and 2017, by communication channel. During the survey in 2017, 77 percent of the respondents stated that they had a good experience with text-based intelligent assistants.
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