This statistic shows the share of customers in the United States who found their customer service experience good in 2016 and 2017, by communication channel. During the survey in 2017, 77 percent of the respondents stated that they had a good experience with text-based intelligent assistants.
How would you rate your overall experience with the following customer service communication channels?
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Aspect. (January 23, 2018). How would you rate your overall experience with the following customer service communication channels? [Graph]. In Statista. Retrieved April 26, 2024, from https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect. "How would you rate your overall experience with the following customer service communication channels?." Chart. January 23, 2018. Statista. Accessed April 26, 2024. https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect. (2018). How would you rate your overall experience with the following customer service communication channels?. Statista. Statista Inc.. Accessed: April 26, 2024. https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect. "How Would You Rate Your Overall Experience with The following Customer Service Communication Channels?." Statista, Statista Inc., 23 Jan 2018, https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/
Aspect, How would you rate your overall experience with the following customer service communication channels? Statista, https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/ (last visited April 26, 2024)
How would you rate your overall experience with the following customer service communication channels? [Graph], Aspect, January 23, 2018. [Online]. Available: https://www.statista.com/statistics/815634/customers-who-found-their-customer-service-experience-good-by-channel-us/