The customer wait time when using live chat worldwide decreased between 2021 and 2022 to 30 seconds. In 2019, clients using live chat to contact customer support waited on average 50 seconds before getting a response. In 2020, the average time dropped to 35 seconds.
Customer wait time when using live chat worldwide from 2015 to 2022
(in seconds)
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Comm100. (January 18, 2023). Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds) [Graph]. In Statista. Retrieved December 07, 2024, from https://www.statista.com/statistics/818608/customer-wait-time-when-using-live-chat-worldwide/
Comm100. "Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds)." Chart. January 18, 2023. Statista. Accessed December 07, 2024. https://www.statista.com/statistics/818608/customer-wait-time-when-using-live-chat-worldwide/
Comm100. (2023). Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds). Statista. Statista Inc.. Accessed: December 07, 2024. https://www.statista.com/statistics/818608/customer-wait-time-when-using-live-chat-worldwide/
Comm100. "Customer Wait Time When Using Live Chat Worldwide from 2015 to 2022 (in Seconds)." Statista, Statista Inc., 18 Jan 2023, https://www.statista.com/statistics/818608/customer-wait-time-when-using-live-chat-worldwide/
Comm100, Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds) Statista, https://www.statista.com/statistics/818608/customer-wait-time-when-using-live-chat-worldwide/ (last visited December 07, 2024)
Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds) [Graph], Comm100, January 18, 2023. [Online]. Available: https://www.statista.com/statistics/818608/customer-wait-time-when-using-live-chat-worldwide/