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Preferred customer care agents according to customers Japan 2017

This statistic presents the results of a survey by LivePerson about the preferred customer care agents according to customers in Japan in 2017. As of April 2017, the majority of respondents would prefer a chatbot over a human as customer care agent if it was instant and just as accurate as a human customer care agent.

Preferred customer care agents according to customers in Japan as of April 2017

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Sources

Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "If a customer service chatbot was instant and just as accurate as a human customer care agent, which would you prefer?"
This question refers to the previous question: "How should a chatbot react if it does not understand your question?"

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