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Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
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Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
Number of extra purchases and returns U.S. customers think they would make each month on average as a result of ‘try-before-you-buy’ in 2018
by E. Mazareanu,
last edited
Apr 9, 2019
This statistic depicts the average number of extra purchases and returners consumers in the U.S. think they would make per month as a result of online retailers adopting 'try-before-you-buy' in 2018. During the survey, consumers stated that they expect to make just under five additional purchases per month if online retailers adopt 'try-before-you-buy' as part of their business model. 'Try-before-you-buy' is where customers are able to order multiple items before deciding what they wish to keep.
Number of extra purchases and returns U.S. customers think they would make each month on average as a result of ‘try-before-you-buy’ in 2018
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| Average extra purchases/returns per month | |
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by E. Mazareanu,
last edited
Apr 9, 2019
This statistic depicts the average number of extra purchases and returners consumers in the U.S. think they would make per month as a result of online retailers adopting 'try-before-you-buy' in 2018. During the survey, consumers stated that they expect to make just under five additional purchases per month if online retailers adopt 'try-before-you-buy' as part of their business model. 'Try-before-you-buy' is where customers are able to order multiple items before deciding what they wish to keep.
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- Release date
- March 2018
- Region
- United States
- Survey time period
- 2018
- Number of respondents
- 4,200 respondents
- Special properties
- 200 retailers and 4,000 consumers from the U.S. and U.K.
- Method of interview
- Online survey
- Supplementary notes
-
Date and methodology of the survey, and the age of the respondents not stated by the source.
Portion of respondents from the U.S. not specified by the source.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2018
More information
- Region
- United States
- Survey time period
- 2018
- Number of respondents
- 4,200 respondents
- Special properties
- 200 retailers and 4,000 consumers from the U.S. and U.K.
- Method of interview
- Online survey
- Supplementary notes
-
Date and methodology of the survey, and the age of the respondents not stated by the source.
Portion of respondents from the U.S. not specified by the source.
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Statistics on "Reverse logistics"
- Market overview
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- E-commerce share of total global retail sales from 2015 to 2021Worldwide e-commerce share of retail sales 2015-2021
- Market share of leading mass merchant e-retailers in the United States in 2017U.S. e-retailers: mass merchant market share 2017
- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)Monthly unique visitors to U.S. retail websites 2018
- Costs of return deliveries worldwide in 2015, by region (in billion U.S. dollars)Return deliveries - costs by region 2015
- Cost of retail items returned in the United States from 2012 to 2018 (in billion U.S. dollars)*Return deliveries in retail - costs in U.S. 2012-2018
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- E-commerce market share of leading e-retailers worldwide in 2017, based on GMVGlobal e-commerce market share of leading e-retailers 2017
- Annual e-commerce revenue of Alibaba from 2010 to 2019, by region (in million yuan)Alibaba: annual e-commerce revenue 2010-2019, by region
- Rakuten Group's domestic e-commerce volume from 1st quarter 2014 to 4th quarter 2018 (in billion Japanese yen)Rakuten Group: quarterly domestic e-commerce GMS 2014-2018
- Annual net revenue of Amazon from 2004 to 2018 (in billion U.S. dollars)Annual net sales of Amazon 2004-2018
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)eBay: annual net revenue in the United States 2013-2018
- Walmart's net sales worldwide from 2008 to 2019, by division (in billion U.S. dollars)Walmart's net sales worldwide from 2008 to 2019, by division
- Consumer behavior
The most important statistics
- How quickly is acceptable for returns to be dealt with?Number of days acceptable for dealing with returns by age U.S.& U.K. 2018
- Most preferred delivery method when returning an online purchase worldwide in 2018Online purchase - return delivery method 2018
- How did you return your online purchase?Methods used by consumers in the U.S. to return an online purchase 2017
- Share of consumers who returned an item in the United States in 2017, by shopping channelPreferred method of return in U.S. - shopping channel 2017
- Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channelShopping behavior of U.S. consumers after returning an item 2017
- Share of U.S. consumers who would buy again from a retailer in 2017, by reasonReasons that consumers in the U.S. would buy again from a retailer 2017
- Return process
The most important statistics
- How do you learn about returns?Reverse logistics in the U.S. - how companies learn about returned items 2018
- What are the common reasons for returns?Reverse logistics in the U.S. - common reasons for returns 2018
- What information are you collecting as a retailer?*Reverse logistics - information collected by U.S. retailers about returned items 2018
- How does your company primarily accept returned items?Reverse logistics in the U.S. - how companies accept returned items 2018
- What benefits is your organization realizing as a result of your reverse logistics processes?*Benefits of reverse logistics to U.S. companies 2018
- What challenges or frustrations do you experience with returned items?Reverse logistics in the U.S. - challenges with returned items 2018
- How do you handle refurbished and returned items that are in re-sellable condition?Reverse logistics in the U.S. - how companies handle returned items 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Retailer intention to adopt try-before-you-buy in the next 12 months U.S.& U.K. 2018
- Consumers who buy multiple items with intentions of returning them U.S.& U.K. 2018
- Share of U.S. shoppers who bracket by gender 2016
- Share of U.S. shoppers who bracket by age 2016
- Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018
- Most common goods bracketed by U.S. shoppers 2016
- Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019
- Bracketing by gender U.S.& U.K. 2018
- Return policy characteristics preventing U.S. customers from making purchases 2016
- Methods used for returning goods by consumers in U.S. 2018
- Most returned goods by consumers in the United States 2018
- Return deliveries - reason for returning and shopping channel 2015
- Return deliveries - U.S. versus global costs 2015
- Shopping behavior of online shoppers based on return policy worldwide 2016
- Return deliveries in U.S. January 2016-2017
- Online purchases - return policy characteristics 2016
- Most returned goods by online shoppers 2016
- Number of items returned by consumers in the U.S. 2018
- Average time for returning a purchase after the holidays in U.S. 2018
- Methods used by consumers in the U.S. to return an online purchase by location 2017
Studies
- Reverse logistics
- Reverse Logistics and the U.S. Postal Service 2018
- Retail returns and the consumer experience 2018
- Narvar Consumer Report 2018
- Future-proof your reverse logistics 2017
- The Try Before You Buy: A Returns Tsunami for Retail 2018
- Consumer Returns Report 2016
- Narvar Consumer Report 2017
Statistics on "Reverse logistics"
- Retail e-commerce sales worldwide from 2014 to 2021 (in billion U.S. dollars)
- E-commerce share of total global retail sales from 2015 to 2021
- Market share of leading mass merchant e-retailers in the United States in 2017
- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)
- Costs of return deliveries worldwide in 2015, by region (in billion U.S. dollars)
- Cost of retail items returned in the United States from 2012 to 2018 (in billion U.S. dollars)*
- E-commerce market share of leading e-retailers worldwide in 2017, based on GMV
- Annual e-commerce revenue of Alibaba from 2010 to 2019, by region (in million yuan)
- Rakuten Group's domestic e-commerce volume from 1st quarter 2014 to 4th quarter 2018 (in billion Japanese yen)
- Annual net revenue of Amazon from 2004 to 2018 (in billion U.S. dollars)
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)
- Walmart's net sales worldwide from 2008 to 2019, by division (in billion U.S. dollars)
- How quickly is acceptable for returns to be dealt with?
- Most preferred delivery method when returning an online purchase worldwide in 2018
- How did you return your online purchase?
- Share of consumers who returned an item in the United States in 2017, by shopping channel
- Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel
- Share of U.S. consumers who would buy again from a retailer in 2017, by reason
- How do you learn about returns?
- What are the common reasons for returns?
- What information are you collecting as a retailer?*
- How does your company primarily accept returned items?
- What benefits is your organization realizing as a result of your reverse logistics processes?*
- What challenges or frustrations do you experience with returned items?
- How do you handle refurbished and returned items that are in re-sellable condition?
- Share of retailers that intend to adopt try-before-you-buy over the next 12 months in the U.S. and U.K. as of 2018
- Share of consumers in the U.S. and U.K. who have bought multiple items with intentions of returning them in 2018, by gender
- U.S. shoppers who have purchased multiple variations of an item with the intention of returning some in 2016, by gender
- U.S. shoppers who have purchased multiple variations of an item with the intention of returning some in 2016, by age
- Share of retailers that have adopted try-before-you-buy in the U.S. and U.K. in 2018
- Share of U.S. shoppers who bracket in 2016, by category
- Share of retailers that will adopt try-before-you-buy in the U.S. and U.K. in 2019
- Share of respondents who have bought multiple items with the intention of returning them in the U.S. and U.K. in 2018
- Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
- In the past year, how have you returned items?
- When you returned gifts after the holidays last year, which of the following did you return?
- Sales return deliveries worldwide in 2015, by reason and shopping channel (in billion U.S. dollars)
- Costs of return deliveries in the U.S. compared with the world in 2015 (in billion U.S. dollars)
- Return options influence on online shoppers in 2016 worldwide, by type
- Number of packages returned in the United States in the first week of January 2016 and 2017 (in millions)
- Most important return policy characteristics for online purchases in 2016
- Share of consumers who returned items in 2016, by type of item
- Of the holiday gifts that you received last year, how many did you return?
- When you returned gifts after the holidays last year, when did you return the gifts?
- Share of consumers returning an online purchase in the United States in 2017, by method and location
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