U.S. late or non-delivery of online shopping order reasons 2017

This statistic presents the most common reasons of late or non-delivery of online orders according to online shoppers in the United States as of November 2017. According to Loqate, a GBG solution, 34 percent of survey respondents who had experienced a late or non-delivery of an online order said it was due to the package not being shipped by the retailer

Reason for late or non-delivery of an online order according to online shoppers in the United States as of November 2017

Share of respondents
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Sources

Release date

January 2018

Region

United States

Survey time period

November 2017

Number of respondents

669 respondents

Age group

18 years and older

Special properties

online shoppers who experienced late or non-delivery in the past year

Method of interview

Online survey

Supplementary notes

Question: What did you experience a late or failed delivery of?
Multiple answers were possible.
Total survey n=1,008 online shoppers

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