Extent to which organizations defined strategic value of CX worldwide by sector 2021

Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 respondents

Method of interview

Questionnaire

Supplementary notes

>To retrieve the data, select the 11 question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."

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