In 2021, roughly 53 percent of technology sector organizations revealed that their customer experience (CX) value is fully defined. During the survey, 45.1 percent of organizations stated that they thought artificial intelligence solutions reshape their customer experience (CX) in the next five years.
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector
Characteristic
CX value is fully defined
CX value is somewhat defined
CX value is somehat not defined
CX value is not defined
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."
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NTT. (September 22, 2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT. (2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/ (last visited September 01, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080364/extent-organizations-defined-strategic-value-cx-worldwide-sector/