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Share of organizations satisfied with its current CX capability by region 2019

Published by Statista Research Department, Jul 6, 2022
In 2019, 68.8 percent of organizations in Middle East and Africa revealed that they are fairly satisfied with their organizations' current CX capability. During the survey, 88.3 percent of organizations stated that they perceive customer experience as a competitive differentiator.

Share of organizations satisfied with its current CX capability worldwide in 2019, by region

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Sources

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Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data select the 1.4 question, apply Region as a filter and press View each region as a separate chart.

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