In 2019, 29.2 percent of organizations in the United States revealed that for them one of the most important drivers of customer experience (CX) is increasing their brand value. During the survey, 62.9 percent of organizations stated that they are fairly satisfied with their organizations' current CX capability.
Most important thing about CX for organizations worldwide in 2019, by country
Characteristic
Improves customer engagement
Increases brand value / differentiates us from the competition
Drives commercial performance
Creates customer loyalty
Builds customer trust
Helps attract new customers
Others
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NTT. (March 31, 2020). Most important thing about CX for organizations worldwide in 2019, by country [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT. "Most important thing about CX for organizations worldwide in 2019, by country." Chart. March 31, 2020. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT. (2020). Most important thing about CX for organizations worldwide in 2019, by country. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT. "Most Important Thing about Cx for Organizations Worldwide in 2019, by Country." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT, Most important thing about CX for organizations worldwide in 2019, by country Statista, https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/ (last visited September 01, 2024)
Most important thing about CX for organizations worldwide in 2019, by country [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/