Most important drivers of CX for organizations worldwide by country 2019

Published by
Valentina Dencheva,
Aug 24, 2023
In 2019, 29.2 percent of organizations in the United States revealed that for them one of the most important drivers of customer experience (CX) is increasing their brand value. During the survey, 62.9 percent of organizations stated that they are fairly satisfied with their organizations' current CX capability.

Most important thing about CX for organizations worldwide in 2019, by country

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Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data select the 1.5 question, apply Country as a filter and press View each country as a separate chart.

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Statistics on " Marketing personalization worldwide "

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Overview

5

Marketers' perspective

7

Effectiveness

4

Customers' perspective

5

Further related statistics

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