In 2019, 62.9 percent of organizations worldwide revealed that they are fairly satisfied with their organizations' current CX capability. During the survey, 58 percent of organizations stated that they perceive
How satisfied is your organization with its current CX capability?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Extent to which organizations defined strategic value of CX worldwide 2019
- Share of organizations satisfied with its current CX capability by service 2018
- Extent to which organizations define strategic value of CX worldwide by region 2019
- Most important drivers of CX for organizations worldwide 2019
- Share of organizations satisfied with its current CX capability by region 2019
- Most important drivers of CX for organizations worldwide by service type 2018
- Share of organizations satisfied with its current CX capability by country 2019
- Share of organizations satisfied with its current CX capability by sector 2019
- Extent to which organizations defined strategic value of CX worldwide by country 2019
- Most important drivers of CX for organizations worldwide by region 2019
- Extent to which organizations defined strategic value of CX worldwide by sector 2019
- Most important drivers of CX for organizations worldwide by country 2019
- Leading technology initiatives implemented for CX improvement in the U.S. 2019
- Organizations' top indicators for strategic performance in the United States 2019
- Most common contact channels available for CX in the U.S. 2019
NTT. (March 31, 2020). How satisfied is your organization with its current CX capability? [Graph]. In Statista. Retrieved April 19, 2021, from https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT. "How satisfied is your organization with its current CX capability?." Chart. March 31, 2020. Statista. Accessed April 19, 2021. https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT. (2020). How satisfied is your organization with its current CX capability?. Statista. Statista Inc.. Accessed: April 19, 2021. https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT. "How Satisfied Is Your Organization with Its Current Cx Capability?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT, How satisfied is your organization with its current CX capability? Statista, https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/ (last visited April 19, 2021)