In 2021, 62.8 percent of organizations in Australia stated that they thought employee enablement will reshape and improve their customer experience (CX) in the next year. During the survey, 45 percent of organizations revealed that their employees are highly engagement in CX.
Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country
Characteristic
Employee enablement
System integration
Employee enhancement
Analytics
Service personalization
Proactive CX
Migration to digital solutions
Evolving technology architecture
Other emerging technologies
Re-inventing our model
A.I. solutions
Other
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Multiple answers were possible.
To retrieve the data, select question 9, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "What will do most to reshape and improve your CX capability in the next year?"
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NTT. (September 22, 2021). Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT. "Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT. (2021). Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT. "Factors Organizations Believe Will Reshape Their Customer Experience (Cx) in The next Year Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT, Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country Statista, https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/ (last visited September 01, 2024)
Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/