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Consumers' frequency of AI interactions with organizations in 2018 and 2020

Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020

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Source

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Release date

July 2020

Region

Worldwide

Survey time period

April to May 2020

Number of respondents

5,300 respondents

Age group

18 years and older

Supplementary notes

The question asked to the respondents: “How often do you have interactions enabled by artificial intelligence (e.g. chatbots for customer service, digital assistants, facial recognition for customer identification, biometric scanners for payments, etc.) in a month?”

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Statistics on " Marketing personalization worldwide "

Statistics on Marketing personalization worldwide

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