Organizations defining the value of customer experience in the United States 2021

To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021

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Source

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization?...The value of CX is well defined across the organization".
The source does not provide any information regarding percentage points exceeding 100 percent.

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