Leading big box stores in the U.S. Q1 2022, by consumer loyalty score

Published by
D. Tighe,
Jul 6, 2022
Within the U.S. big box store vertical, Walmart was the retail chain with the highest overall consumer loyalty score, namely just under six points, in the first quarter of 2022. During that quarter, the average customer loyalty score across all big box retailers in the United States amounted to approximately three and a half points.

Big box retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022

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Release date

June 2022

Region

United States

Survey time period

January to March 2022

Supplementary notes

Foot traffic patterns and visitation history of consumers were analyzed.
The loyalty scores were determined by the number of visits observed and normalized for month-over-month comparability.

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