Russia: online public services recipients share 2018, by purpose

The most common purpose of use of electronic state and municipal services in Russia was to obtain information from official websites and portals, which was done by nearly 72 percent of the population who received public services in 2018. Over 57 percent of them made appointments online, while approximately 46 percent transferred mandatory payments via the internet.

Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by purpose

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Sources

Release date

June 2019

Region

Russia

Survey time period

2018

Supplementary notes

* Share of total population aged 15 to 72 years who received state and municipal services.

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Statistics on "E-government"

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