The most common purpose of use of electronic state and municipal services in Russia was to obtain information from official websites and portals, which was done by nearly 72 percent of the population who received public services in 2018. Over 57 percent of them made appointments online, while approximately 46 percent transferred mandatory payments via the internet.
Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by purpose
Share of population
To receive information from official websites and portals
71.7%
Make an appointment through the internet
57.1%
To transfer mandatory payments
45.9%
To receive results about reception of services electronically (in personal profile)
31.8%
To submit filled out forms and other necessary docs electronically
31.7%
To download forms to fill out
29.6%
To receive notifications from portals via e-mail or SMS
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Higher School of Economics. (June 25, 2019). Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by purpose [Graph]. In Statista. Retrieved August 04, 2020, from https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by purpose." Chart. June 25, 2019. Statista. Accessed August 04, 2020. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. (2019). Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by purpose. Statista. Statista Inc.. Accessed: August 04, 2020. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of Governmental and Municipal Service Recipients in An Electronic Form in Russia in 2018*, by Purpose." Statista, Statista Inc., 25 Jun 2019, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics, Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by purpose Statista, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/ (last visited August 04, 2020)
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