Online public services users by goal Russia 2021 | Statista

The most common purpose of use of electronic state and municipal services in Russia was to obtain information from official websites and portals, which was done by nearly 76 percent of the population who received public services in 2021. Approximately 56 percent of them made appointments online and transferred mandatory payments via the internet.

Share of governmental and municipal service recipients in an electronic form in Russia in 2021, by purpose

Characteristic	Share of population
To receive information from official websites and portals	75.6%
Make an appointment through the internet	55.9%
To transfer mandatory payments	55.5%
To receive results about reception of services electronically (in personal profile)	50.3%
To submit filled out forms and other necessary docs electronically	43.9%
To receive notifications from portals via e-mail or SMS	36.9%
To download forms to fill out	31.4%

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Release date

October 2022

More information

Region

Russia

Survey time period

2021

Supplementary notes

The figures represent the share of total population aged 15 to 72 years who received state and municipal services.

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