The most common purpose of use of electronic state and municipal services in Russia was to obtain information from official websites and portals, which was done by over 73 percent of the population who received public services in 2020. Nearly 62 percent of them made appointments online, while approximately 55 percent transferred mandatory payments via the internet.
Share of governmental and municipal service recipients in an electronic form in Russia in 2020, by purpose
Characteristic
Share of population
To receive information from official websites and portals
73.2%
Make an appointment through the internet
61.7%
To transfer mandatory payments
54.5%
To submit filled out forms and other necessary docs electronically
45.9%
To receive results about reception of services electronically (in personal profile)
43.7%
To download forms to fill out
34.8%
To receive notifications from portals via e-mail or SMS
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Higher School of Economics. (July 7, 2021). Share of governmental and municipal service recipients in an electronic form in Russia in 2020, by purpose [Graph]. In Statista. Retrieved July 06, 2022, from https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of governmental and municipal service recipients in an electronic form in Russia in 2020, by purpose." Chart. July 7, 2021. Statista. Accessed July 06, 2022. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. (2021). Share of governmental and municipal service recipients in an electronic form in Russia in 2020, by purpose. Statista. Statista Inc.. Accessed: July 06, 2022. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of Governmental and Municipal Service Recipients in An Electronic Form in Russia in 2020, by Purpose." Statista, Statista Inc., 7 Jul 2021, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics, Share of governmental and municipal service recipients in an electronic form in Russia in 2020, by purpose Statista, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/ (last visited July 06, 2022)
