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U.S. customer satisfaction with Netflix from 2007 to 2016 (index score)

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ACSI - U.S. customer satisfaction with Netflix as of 2016 This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction of the streaming media website Netflix from 2002 to 2016. In 2016, the customer satisfaction score of the streaming media site was 79 index points.
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Index score of Netflix (100-point scale)
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Index score of Netflix (100-point scale)
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Exclusive Premium statistic

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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction of the streaming media website Netflix from 2002 to 2016. In 2016, the customer satisfaction score of the streaming media site was 79 index points.
Show more
Release date
February 2017
Region
United States
Survey time period
2007 to 2016
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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