U.S. customer satisfaction with MSNBC.com 2018

This graph shows the American Customer Satisfaction Index (ASCI) score regarding customer satisfaction with the news website MSNBC.com from 2002 to 2018. In the most recently reported period, the customer satisfaction score was 71.

U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score)

Characteristic	Index score (100-point scale)
2018	71
2017	72
2016	77
2015	75
2014	73
2013	75
2012	73
2011	74
2010	74
2009	73
2008	76
2007	74
2006	72
2005	73
2004	74
2003	74
2002	73

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Release date

July 2018

More information

Region

United States

Survey time period

2002 to 2018

Number of respondents

2018 n = 5,169

Method of interview

Online survey

Supplementary notes

* Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.

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