Permission-based promotions: communication preferences 2008-2012

This statistic shows the change in U.S. online consumers' preferences of communication channels for permission-based promotions. In 2008, e-mail was the most popular channel, as 72 percent of respondents stated it as their preference. It remained the most popular channel in 2012.

Change in permission-based promotion channel preferences in the United States from 2008 to 2012

Characteristic	2008*	2012
Email	72%	77%
Text messages	1%	5%
Social networks	0%	6%
Direct mail	26%	9%

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Release date

April 2012

More information

Region

United States

Survey time period

January 27, 2012 to February 1, 2012**

Number of respondents

1,481**

Age group

15 years and older

Special properties

Online consumers

Method of interview

Panel survey

Supplementary notes

* Values for 2008 were taken from ExactTarget's 2008 Channel Preferences survey.

** ExactTarget 2012 Channel Preferences Survey, February 2012, N = 1,481 US Online Consumers, age 15 and older
ExactTarget 2008 Channel Preferences Survey, February 2008, N = 1,555 US Online Consumers, age 15 and older. In 2008, ExactTarget asked about “Social Networking Sites” (e.g., Facebook, MySpace). In 2012, questions were asked about specific social networks. 2012 statistics for Facebook, Twitter and Google+ were aggregated for the purpose of comparison to 2008 statistics.

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