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Saving accounts related customer complaints in the UK 2009-2018
Saving accounts related customer complaints in the UK 2009-2018
Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
This statistic illustrates the number of complaints to the Financial Ombudsman regarding saving accounts in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. It can be seen that the number of complaints decreased overall during the period under observation, reaching a total of under 2.4 thousand as of 2017/2018. The largest number of complaints were found in 2009/2010, when over five thousand complaints were recorded.
Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
Loading statistic...
| Number of complaints | |
|---|---|
| 2017/18 | 2,387 |
| 2016/17 | 2,605 |
| 2015/16 | 2,751 |
| 2014/15 | 2,989 |
| 2013/14 | 3,611 |
| 2012/13 | 4,967 |
| 2011/12 | 4,286 |
| 2010/11 | 4,783 |
| 2009/10 | 5,033 |
| Number of complaints | |
|---|---|
| 2017/18 | 2,387 |
| 2016/17 | 2,605 |
| 2015/16 | 2,751 |
| 2014/15 | 2,989 |
| 2013/14 | 3,611 |
| 2012/13 | 4,967 |
| 2011/12 | 4,286 |
| 2010/11 | 4,783 |
| 2009/10 | 5,033 |
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Description
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This statistic illustrates the number of complaints to the Financial Ombudsman regarding saving accounts in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. It can be seen that the number of complaints decreased overall during the period under observation, reaching a total of under 2.4 thousand as of 2017/2018. The largest number of complaints were found in 2009/2010, when over five thousand complaints were recorded.
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- Release date
- May 2018
- Region
- United Kingdom
- Survey time period
- 2009/2010 to 2017/2018
- Supplementary notes
-
Financial years finishing 31st of March, respectively.
Data prior to 2016 is from previous reports.
Source
- Show sources information
- Show publisher information
- Release date
- May 2018
More information
- Region
- United Kingdom
- Survey time period
- 2009/2010 to 2017/2018
- Supplementary notes
-
Financial years finishing 31st of March, respectively.
Data prior to 2016 is from previous reports.
Other statistics on the topic
Knowledge of financial protection products in the United Kingdom (UK) 2014
Average subscription in stocks and shares ISAs in the United Kingdom 2010-2017
Cash ISA (individual saving account) holders in the United Kingdom (UK) 2014, by age
Savings accounts cost consulted at price comparison website in the UK 2014
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Statistics on "Individual savings accounts in the United Kingdom (UK)"
- Average amounts per account
The most important statistics
- Average amount in individual savings accounts (ISAs) in the United Kingdom (UK) in 2017, by type (in GBP)Average subscription in ISAs in the United Kingdom 2017, by type
- Average amount per account in cash individual savings accounts (ISAs) in the United Kingdom (UK) from 2010 to 2017 (in GBP)Average subscription in cash ISAs in the United Kingdom 2010-2017
- Average amount per account in stocks and shares individual savings accounts (ISAs) in the United Kingdom (UK) from 2010 to 2017 (in GBP)Average subscription in stocks and shares ISAs in the United Kingdom 2010-2017
- Average amount per account in junior stocks and shares individual savings accounts (ISAs) in the United Kingdom (UK) from 2012 to 2017 (in GBP)Average subscription in junior stocks and shares ISAs in the United Kingdom 2012-2017
- Average amount per account in junior cash individual savings accounts (ISAs) in the United Kingdom (UK) from 2012 to 2017 (in GBP)Average subscription in junior cash ISAs in the United Kingdom 2012-2017
- Saving accounts in the United Kingdom
The most important statistics
- Anticipated in customer demand for personal savings and deposits products in Europe as of 2014, by countryExpected customer demand for personal savings products in Europe 2014, by country
- Share of families with individual savings accounts (ISA) in the United Kingdom (UK) from summer 2012 to summer 2015Share of families with individual savings accounts in the UK in 2012-2015
- Distirbution of savings account holders with or away from their main banking provider in the United Kingdom (UK) as of June 2014, by account typeSaving accounts held with or away from the main banking provider in the UK 2014
- Distribution of features ranked as the most important to customers in choosing an easy access savings account in the United Kingdom (UK) as of 2014Important aspects in choosing an easy access savings account in the UK in 2014
- Share of savings accounts opened without any consumer shopping in the United Kingdom (UK) as of 2014, by account typeSavings accounts opened without shopping around in the UK in 2014
- Share of savings account holders who do not know the interest rate on their account in the United Kingdom (UK) as of 2014, by account typeSavings account holders knowledge of their interest rate in the UK in 2014
- Share of bank saving accounts opened after checking a price comparison website in the United Kingdom (UK) as of 2014, by account typeSavings accounts cost consulted at price comparison website in the UK 2014
- Saving behaviour
The most important statistics
- Length of time British adults have been using their individual savings cash-only account (ISA) as of 2014*ISA cash-only: duration of use for Great Britain adults in 2014
- Length of time British adults have been using their individual savings cash accounts (ISAs) with stocks and shares as of 2014*ISAs with stocks and shares: duration of use by Great Britain adults 2014
- Length of time British adults used their stocks and shares individual savings accounts (ISAs) as of 2014*Stocks & shares ISAs: duration of use by Great Britain adults 2014
- Total balances in cash savings accounts in the United Kingdom (UK) as of December 2013, by account type (in billion GBP)Total balances in cash savings accounts in the United Kingdom (UK) in 2013
- Factors influencing customer decision to start using stocks and shares individual savings accounts (ISAs) in Great Britain in 2014*Reasons to start using stocks & shares ISAs for Great Britain adults 2014
- Do you agree with the statement: I am less willing now to accept risk with savings or investments products ?Decreased willingness to take risk with savings or investments in Great Britain 2014
- Do you agree or disagree with the following statements: I save money every month?British adults (UK) opinion on monthly savings in 2014, by gender
- Which of these financial products had you heard of before today?Knowledge of financial protection products in the United Kingdom (UK) 2014
- Distribution and usage of ISAs
The most important statistics
- Holders of cash individual saving accounts (ISA) in the United Kingdom population (UK) in 2014, by age groupCash ISA (individual saving account) holders in the United Kingdom (UK) 2014, by age
- Individual savings cash-only accounts (ISAs) use in Great Britain in 2014 ISA cash-only use by Great Britain adults in 2014
- Individual savings cash accounts (ISAs) with some stocks and shares usage in Great Britain in 2014ISA cash, stocks & shares use by Great Britain adults in 2014
- Stocks and shares individual savings accounts (ISAs) use in Great Britain in 2014 Stocks & shares ISA use by Great Britain adults 2014
- Value of savings and investments on individual savings cash-only accounts (ISAs) according to Great Britain adults in 2014ISA cash-only: savings and investments value Great Britain in 2014
- Value of savings and investments on individual savings cash accounts (ISAs) with stocks and shares according to Great Britain adults in 2014ISAs with stocks and shares: savings and investments worth Great Britain 2014
- Value of savings and investments on stocks and shares individual savings accounts (ISAs) according to Great Britain adults in 2014 Stocks & shares ISAs: savings and investments value for Great Britain adults 2014
- Risks associated with ISAs
The most important statistics
- Risk associated with individual savings cash-only accounts (ISAs) according to Great Britain adults in 2014 Assessment of risk associated with ISA cash-only for Great Britain adults in 2014
- Risk associated with individual savings cash accounts (ISAs) with stocks and shares according to Great Britain adults in 2014Assessment of risk associated with ISAs with stocks for Great Britain adults 2014
- Risk associated with stocks and shares individual savings accounts (ISAs) according to Great Britain adults in 2014 Assessment of risk associated with stocks & shares ISAs for Great Britain adults 2014
- Risk associated with individual savings cash-only accounts (ISAs) according to Great Britain adults in 2014, by investment historyISA cash-only risk for Great Britain adults in 2014, by prior investments
- Risk associated with individual savings cash accounts (ISAs) with stocks and shares according to Great Britain adults in 2014, by investment historyISA with shares risks according to Great Britain adults 2014, by prior investments
- Risks associated with stocks and shares individual savings accounts (ISAs) according to Great Britain (GB) adults in 2014, by investment historyStocks & shares ISA risk according to Great Britain adults 2014, by prior investments
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018Saving accounts related customer complaints in the UK 2009-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Retail banking: breakdown of savings account complaints 2011-2013
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2017
- Initial financial complaints to Ombudsman service in the UK 2017-2018, by product
- Financial complaints distribution regarding various products in the UK 2017-2018
- Customer complaints about banking and credit services in the UK 2017-2018
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- Bank account and service complaints reported CFPB in the U.S. 2018
- Italy: banking channels used to access/manage financial services 2017, by type
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- Italy: reasons for switching from a traditional to an online bank 2017
- Savings account deposits of Co-operative Bank PLC in the UK 2013-2016
- Financial character of Millennials in the U.S. as of February 2014
- Chile: financial products reach 2015
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- Chile: cash management services reach 2015
Studies
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- 2017 World Savings Day
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- Online banking in Italy
- Report on financial investments of Italian households - Survey 2018
- Report on financial investments of Italian households - Survey 2017
- Fair Debt Collection Practices Act 2019
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- Current bank accounts in the United Kingdom (UK)
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- The Aegon Retirement Readiness Survey 2017
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- The Aegon Retirement Readiness Survey 2016
Statistics on "Individual savings accounts in the United Kingdom (UK)"
- Average amount in individual savings accounts (ISAs) in the United Kingdom (UK) in 2017, by type (in GBP)
- Average amount per account in cash individual savings accounts (ISAs) in the United Kingdom (UK) from 2010 to 2017 (in GBP)
- Average amount per account in stocks and shares individual savings accounts (ISAs) in the United Kingdom (UK) from 2010 to 2017 (in GBP)
- Average amount per account in junior stocks and shares individual savings accounts (ISAs) in the United Kingdom (UK) from 2012 to 2017 (in GBP)
- Average amount per account in junior cash individual savings accounts (ISAs) in the United Kingdom (UK) from 2012 to 2017 (in GBP)
- Anticipated in customer demand for personal savings and deposits products in Europe as of 2014, by country
- Share of families with individual savings accounts (ISA) in the United Kingdom (UK) from summer 2012 to summer 2015
- Distirbution of savings account holders with or away from their main banking provider in the United Kingdom (UK) as of June 2014, by account type
- Distribution of features ranked as the most important to customers in choosing an easy access savings account in the United Kingdom (UK) as of 2014
- Share of savings accounts opened without any consumer shopping in the United Kingdom (UK) as of 2014, by account type
- Share of savings account holders who do not know the interest rate on their account in the United Kingdom (UK) as of 2014, by account type
- Share of bank saving accounts opened after checking a price comparison website in the United Kingdom (UK) as of 2014, by account type
- Length of time British adults have been using their individual savings cash-only account (ISA) as of 2014*
- Length of time British adults have been using their individual savings cash accounts (ISAs) with stocks and shares as of 2014*
- Length of time British adults used their stocks and shares individual savings accounts (ISAs) as of 2014*
- Total balances in cash savings accounts in the United Kingdom (UK) as of December 2013, by account type (in billion GBP)
- Factors influencing customer decision to start using stocks and shares individual savings accounts (ISAs) in Great Britain in 2014*
- Do you agree with the statement: I am less willing now to accept risk with savings or investments products ?
- Do you agree or disagree with the following statements: I save money every month?
- Which of these financial products had you heard of before today?
- Likelihood of tax relief on savings to encourage decision to save or invest more according to adults in Great Britain in 2014
- Likelihood of easy access to money in an emergency to encourage decision to move money from savings into investments according to adults in Great Britain in 2014
- Holders of cash individual saving accounts (ISA) in the United Kingdom population (UK) in 2014, by age group
- Individual savings cash-only accounts (ISAs) use in Great Britain in 2014
- Individual savings cash accounts (ISAs) with some stocks and shares usage in Great Britain in 2014
- Stocks and shares individual savings accounts (ISAs) use in Great Britain in 2014
- Value of savings and investments on individual savings cash-only accounts (ISAs) according to Great Britain adults in 2014
- Value of savings and investments on individual savings cash accounts (ISAs) with stocks and shares according to Great Britain adults in 2014
- Value of savings and investments on stocks and shares individual savings accounts (ISAs) according to Great Britain adults in 2014
- Risk associated with individual savings cash-only accounts (ISAs) according to Great Britain adults in 2014
- Risk associated with individual savings cash accounts (ISAs) with stocks and shares according to Great Britain adults in 2014
- Risk associated with stocks and shares individual savings accounts (ISAs) according to Great Britain adults in 2014
- Risk associated with individual savings cash-only accounts (ISAs) according to Great Britain adults in 2014, by investment history
- Risk associated with individual savings cash accounts (ISAs) with stocks and shares according to Great Britain adults in 2014, by investment history
- Risks associated with stocks and shares individual savings accounts (ISAs) according to Great Britain (GB) adults in 2014, by investment history
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Distribution of complaints regarding savings accounts in retail banking in the United States from July 21, 2011 to July 22, 2013
- Number of new financial complaint cases opened by the Financial Ombudsman in the United Kingdom (UK) from 2004/05 to 2017/18
- Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2017-2018, by product or service
- Share of new financial-related complaints to the Financial Ombudsman in the United Kingdom (UK) between April 2017 to March 2018, by product type*
- Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2017 to March 2018, by issue of complaint
- Number of consumer complaints on retail banking and financial services in Peru from April 2016 to March 2017, by bank
- Which of these channels do you prefer for checking your bank balance?
- Number of bank branches in France as of 2016, by bank
- Number of consumer complaints on retail banking services in Peru from April 2016 to March 2017, by type
- Distribution of checking or savings complaints reported to Consumer Financial Protection Bureau in the United States in 2018
- Which of the following channels do you use to buy and administrate financial services and products?
- When you access internet banking via your personal computer, what do you use it for?
- Which innovative services would convince you to switch from a traditional to an online bank?
- Total instant access savings account deposits of the Co-operative Bank PLC in the United Kingdom (UK) from 2013 to 2016, by sector (in million GBP)
- Which three words or phrases describe your financial character?
- Share of population using selected financial products in Chile in 2015
- Share of population using savings management services in Chile in 2015
- Share of population using selected cash management services in Chile in 2015
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