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Payment protection insurance related customer complaints in the UK 2010-2018
Payment protection insurance related customer complaints in the UK 2010-2018
Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2017/2018. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall in 2016 and 2017, reaching a total of around 168.8 thousand complaints. As of 2017/2018 the number of complaints against PPI increased once again to approximately 186.4 thousand complaints.
Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
Loading statistic...
| Number of complaints | |
|---|---|
| 2017/18 | 186,417 |
| 2016/17 | 168,769 |
| 2015/16 | 188,712 |
| 2014/15 | 204,943 |
| 2013/14 | 399,939 |
| 2012/13 | 378,699 |
| 2011/12 | 157,716 |
| 2010/11 | 104,597 |
| 2009/10 | 49,196 |
| Number of complaints | |
|---|---|
| 2017/18 | 186,417 |
| 2016/17 | 168,769 |
| 2015/16 | 188,712 |
| 2014/15 | 204,943 |
| 2013/14 | 399,939 |
| 2012/13 | 378,699 |
| 2011/12 | 157,716 |
| 2010/11 | 104,597 |
| 2009/10 | 49,196 |
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This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2017/2018. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall in 2016 and 2017, reaching a total of around 168.8 thousand complaints. As of 2017/2018 the number of complaints against PPI increased once again to approximately 186.4 thousand complaints.
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- Release date
- May 2018
- Region
- United Kingdom
- Survey time period
- 2009/2010 to 2017/2018
- Supplementary notes
-
Financial year ending 31st of March.
Payment protection insurance (PPI) is also known as credit protection insurance or loan repayment insurance. This instrument enables to insure the repayment of loans even in the case of borrower's disability, illness or death.
Source
- Show sources information
- Show publisher information
- Release date
- May 2018
More information
- Region
- United Kingdom
- Survey time period
- 2009/2010 to 2017/2018
- Supplementary notes
-
Financial year ending 31st of March.
Payment protection insurance (PPI) is also known as credit protection insurance or loan repayment insurance. This instrument enables to insure the repayment of loans even in the case of borrower's disability, illness or death.
Other statistics on the topic
Customer complaints against banking services in the UK in H1 2018, by company
Complaints opened against Nationwide Building Society products in the UK in H1 2018
Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Customer complaints against financial services
The most important statistics
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- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaintFinancial products related complaints in the United Kingdom (UK) H1 2018, by cause
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause All financial products related complaints in the United Kingdom (UK) H1 2018
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)Financial products related complaints in the United Kingdom (UK) 2010-2018
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm typeFinancial services related complaints in the UK H1 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product nameNumber of complaints about financial services in the UK in H1 2018, by product
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18Financial Ombudsman: financial services initial complaints in the UK 2008-2017
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2016 to March 2018, by genderGender distribution of customers who lodged financial complaints in the UK 2016-2018
- Financial compensation of claimants
The most important statistics
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrumentFinancial services compensation: new claims received in the UK 2013-2018
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrumentFinancial services compensation: total decisions made in the UK 2013-2018
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)Financial services compensation: average claim payouts in the UK 2017/18
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)Financial services compensation: total claim payments value in the UK in 2017/2018
- Complaints against banking services and products
The most important statistics
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaintBanking products related complaints in the United Kingdom (UK) H1 2018, by cause
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focusBanking and credit issues complaints in the UK 2016/17-2017/18, by focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2017/2018Customer current account related complaints in the UK 2009-2018
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2017/2018Credit card related customer complaints in the UK 2009-2018
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018Saving accounts related customer complaints in the UK 2009-2018
- Complaints targeting specific banks
The most important statistics
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by companyCustomer complaints against banking services in the UK in H1 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type Customer complaints opened against AIB Group (UK) Plc in the UK H1 2018
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product typeComplaints filed against the Bank of Ireland (UK) Plc in the United Kingdom H1 2018
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000) Complaints filed against the Bank of Scotland in the UK H1 2018
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2018
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Santander UK plc banking products in the UK H1 2018
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- Total number of complaints regarding investment products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Investment products related complaints in the United Kingdom (UK) 2010-2018
- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaintInvestment products complaints in the United Kingdom in H1 2018, by cause
- Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2017/2018, by main focusInvestment and pensions related customer complaints in the UK 2015-2018, by reason
- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company Investment providers customer complaints in the UK H1 2018, by company
- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2017 to March 2018, by main issueCustomer complaints related to investments and pensions in the UK 2017-2018
- Total number of costumer complaints regarding home finance products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Complaints regarding home finance products in the United Kingdom (UK) 2010-2018
- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaintHome finance services complaints in the United Kingdom (UK) H1 2018, by cause
- Number of complaints relating to home financing products and services in the United Kingdom (UK) in the first half of 2018, by company Complaints against home financing providers in the UK in H1 2018, by firm
- Complaints and claims against insurance products
The most important statistics
- Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Insurance and pure protection products customer complaints in the UK 2010-2018
- Distribution of complaints regarding the insurance and pure protection services* in the United Kingdom (UK) in the 1st half 2018, by cause of complaintInsurance and protection products related complaints in the UK H1 2018, by cause
- Number of complaints relating to insurance and pure protection services in the United Kingdom (UK) in the first half of 2018, by company Complaints against insurance providers in the UK 2018
- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018Payment protection insurance related customer complaints in the UK 2010-2018
- Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018Motor insurance related customer complaints in the UK 2010-2017
- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2017/2018Financial Ombudsman: travel insurance related complaints in the UK 2009-2018
- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product typeComplaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics
- Initial financial complaints to Ombudsman service in the UK 2017-2018, by product
- Financial product complaints of small businesses in the UK 2016/17-2017/18
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- Mortgage holders concern levels over rise in interest rates in Great Britain 2014
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- Adults with buildings insurance United Kingdom (UK) 2015, by family financial status
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- Vietnam - types of owned financial products 2016
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product group
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaint
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product name
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2016 to March 2018, by gender
- Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints regarding investment products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaint
- Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2017/2018, by main focus
- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company
- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2017 to March 2018, by main issue
- Total number of costumer complaints regarding home finance products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
- Number of complaints relating to home financing products and services in the United Kingdom (UK) in the first half of 2018, by company
- Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Total number of complaints against Nationwide Building Society opened in the United Kingdom (UK) as of first half of 2018*, by product type
- Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding the insurance and pure protection services* in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
- Number of complaints relating to insurance and pure protection services in the United Kingdom (UK) in the first half of 2018, by company
- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product type
- Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2017-2018, by product or service
- Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by product
- Total number of complaints regarding decumulation*, life and pensions related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2017
- Leading sources of information about financial products and services in Chile in 2016
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- Share of adults with critical illness insurance policy in the United Kingdom (UK) as of 2015, by family financial status
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