Payment protection insurance related customer complaints in the UK 2009-2019

This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2018/2019. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall in 2016 and 2017. In 2018/2019, the number of complaints against PPI reached approximately 180.5 thousand.

Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019

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Release date

May 2019


United Kingdom

Survey time period

2009/2010 to 2018/2019

Supplementary notes

Financial year ending 31st of March.
Payment protection insurance (PPI) is also known as credit protection insurance or loan repayment insurance. This instrument enables to insure the repayment of loans even in the case of borrower's disability, illness or death.
Figures for years prior to 2014/15 were obtained from previous reports by the source.

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Statistics on "Financial complaints and compensation in the United Kingdom"

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