Payment protection insurance related customer complaints in the UK 2010-2018

Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018

Payment protection insurance related customer complaints in the UK 2010-2018 This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2017/2018. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall in 2016 and 2017, reaching a total of around 168.8 thousand complaints. As of 2017/2018 the number of complaints against PPI increased once again to approximately 186.4 thousand complaints.
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Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018

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Number of complaints
2017/18186,417
2016/17168,769
2015/16188,712
2014/15204,943
2013/14399,939
2012/13378,699
2011/12157,716
2010/11104,597
2009/1049,196
Number of complaints
2017/18186,417
2016/17168,769
2015/16188,712
2014/15204,943
2013/14399,939
2012/13378,699
2011/12157,716
2010/11104,597
2009/1049,196
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This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2017/2018. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall in 2016 and 2017, reaching a total of around 168.8 thousand complaints. As of 2017/2018 the number of complaints against PPI increased once again to approximately 186.4 thousand complaints.
Show more
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
  • Financial compensation of claimants
  • Complaints against banking services and products
  • Complaints targeting specific banks
  • Complaints against home finance and investment products
  • Complaints and claims against insurance products
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