Payment protection insurance related customer complaints in the UK 2009-2019

Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019

by James Cherowbrier, last edited Jun 7, 2019
Payment protection insurance related customer complaints in the UK 2009-2019 This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2018/2019. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall in 2016 and 2017. In 2018/2019, the number of complaints against PPI reached approximately 180.5 thousand.
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Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019

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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
  • Financial compensation of claimants
  • Complaints against banking services and products
  • Complaints targeting specific banks
  • Complaints against home finance and investment products
  • Complaints and claims against insurance products
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