Payment protection insurance related customer complaints in the UK 2009-2021

Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2020/2021

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Release date

June 2021


United Kingdom

Survey time period

2009/2010 to 2020/2021

Supplementary notes

Financial year ending 31st of March.
Payment protection insurance (PPI) is also known as credit protection insurance or loan repayment insurance. This instrument enables to insure the repayment of loans even in the case of borrower's disability, illness or death.
Figures for years prior to 2018/2019 were obtained from previous reports by the source.

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