Payment protection insurance complaints in UK 2021

This statistic illustrates the number of complaints to the Financial Ombudsman regarding payment protection insurance (PPI) issues in the United Kingdom (UK) between 2009/2010 and 2020/2021. During this period, the volumes of new PPI-related complaints increased steadily with some fluctuation, raising from 49.2 thousand cases in 2010 to nearly 400 thousand cases in 2014. However, the number of complaints nearly halved in 2015 compared to the previous year and continued to fall towards 2020/2021, amounting to just over 42,000 complaints that year.

Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2020/2021

Characteristic	Number of complaints
2020/21	42,040
2019/20	122,153
2018/19	180,507
2017/18	186,418
2016/17	168,769
2015/16	188,712
2014/15	204,943
2013/14	399,939
2012/13	378,699
2011/12	157,716
2010/11	104,597
2009/10	49,196

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Release date

June 2021

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Region

United Kingdom

Survey time period

2009/2010 to 2020/2021

Supplementary notes

Financial year ending 31st of March.
Payment protection insurance (PPI) is also known as credit protection insurance or loan repayment insurance. This instrument enables to insure the repayment of loans even in the case of borrower's disability, illness or death.
Figures for years prior to 2018/2019 were obtained from previous reports by the source.

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