Buildings insurance related customer complaints in the UK 2009-2019

This statistic illustrates the number of complaints submitted to the Financial Ombudsman regarding buildings insurance related issues in the United Kingdom (UK) between the financial years of 2009/2010 to 2018/2019. It can be seen that the number of buildings insurance complaints increased overall during the period under observation, reaching a total of more than 6.7 thousand as of March 2019. The smallest number of complaints during this period were found in 2009/2010, when a total of over 3.4 thousand complaints were recorded.

Number of complaints regarding buildings insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019

Number of complaints
2018/196,723
2017/18 4,726
2016/17 4,815
2015/16 4,095
2014/15 4,510
2013/14 4,095
2012/13 4,611
2011/12 4,556
2010/11 3,469
2009/10 3,437
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Source

Release date

May 2019

Region

United Kingdom

Survey time period

2009/2010 to 2018/2019

Supplementary notes

Financial years ended 31st of March.
The figures for years prior to 2018/19 were obtained from previous reports by the source.

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Statistics on "Insurance industry in the United Kingdom"

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