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Issues faced when returning an online purchase according to online shoppers in Canada as of April 2013

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Canada: issues faced when returning online purchase 2013 This statistic shows the responses to a survey about return policies and online shoppers in Canada as of April 2013. During the reported period, 56 percent of respondents stated that having to pay for return shipping was an issue they faced when returning an online purchase.
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Description Source More information
This statistic shows the responses to a survey about return policies and online shoppers in Canada as of April 2013. During the reported period, 56 percent of respondents stated that having to pay for return shipping was an issue they faced when returning an online purchase.
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Release date
April 2013
Region
Canada
Survey time period
March and April 2013
Number of respondents
494 respondents
Special properties
Online shoppers who made at least 2 online purchases in a 3 month period
Supplementary notes
Base study n= 1,031

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