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Canada: issues faced when returning online purchase 2013

This statistic shows the responses to a survey about return policies and online shoppers in Canada as of April 2013. During the reported period, 56 percent of respondents stated that having to pay for return shipping was an issue they faced when returning an online purchase.

Issues faced when returning an online purchase according to online shoppers in Canada as of April 2013

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Sources

Release date

April 2013

Region

Canada

Survey time period

March and April 2013

Number of respondents

494 respondents

Special properties

Online shoppers who made at least 2 online purchases in a 3 month period

Supplementary notes

Base study n= 1,031

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