Has a good delivery experience directly encouraged you to order again from a particular retailer?

Influence of a positive delivery experience on customer loyalty in the UK 2008-2014 This statistic displays the share of respondents whom a good delivery experience encouraged to order again from a particular retailer in the United Kingdom (UK) from 2011 to 2014. In 2013/14 survey, it was found approximately 12 percent of responding households disagreed with a statement, that a positive delivery experience had directly encouraged them to order again from a particular retailer.
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YesNoMaybe
2013/1471.9%12.4%15.6%
2012/1374.1%11.7%14.2%
2011/1277.4%10.5%12.1%
YesNoMaybe
2013/1471.9%12.4%15.6%
2012/1374.1%11.7%14.2%
2011/1277.4%10.5%12.1%

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Description Source More information
This statistic displays the share of respondents whom a good delivery experience encouraged to order again from a particular retailer in the United Kingdom (UK) from 2011 to 2014. In 2013/14 survey, it was found approximately 12 percent of responding households disagreed with a statement, that a positive delivery experience had directly encouraged them to order again from a particular retailer.
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Release date
January 2014
Region
United Kingdom
Survey time period
2008 to 2014
Number of respondents
588 respondents
Special properties
Households.

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