- E-Commerce›
- B2C E-Commerce›
Influence of a positive delivery experience on customer loyalty in the UK 2008-2014
Influence of a positive delivery experience on customer loyalty in the UK 2008-2014
Has a good delivery experience directly encouraged you to order again from a particular retailer?
by Statista Research Department,
last edited
Jan 1, 2014
This statistic displays the share of respondents whom a good delivery experience encouraged to order again from a particular retailer in the United Kingdom (UK) from 2011 to 2014. In 2013/14 survey, it was found approximately 12 percent of responding households disagreed with a statement, that a positive delivery experience had directly encouraged them to order again from a particular retailer.
Has a good delivery experience directly encouraged you to order again from a particular retailer?
Loading statistic...
| Yes | No | Maybe | |
|---|---|---|---|
| 2011/12 | 77.4% | 10.5% | 12.1% |
| 2012/13 | 74.1% | 11.7% | 14.2% |
| 2013/14 | 71.9% | 12.4% | 15.6% |
| Yes | No | Maybe | |
|---|---|---|---|
| 2011/12 | 77.4% | 10.5% | 12.1% |
| 2012/13 | 74.1% | 11.7% | 14.2% |
| 2013/14 | 71.9% | 12.4% | 15.6% |
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by Statista Research Department,
last edited
Jan 1, 2014
This statistic displays the share of respondents whom a good delivery experience encouraged to order again from a particular retailer in the United Kingdom (UK) from 2011 to 2014. In 2013/14 survey, it was found approximately 12 percent of responding households disagreed with a statement, that a positive delivery experience had directly encouraged them to order again from a particular retailer.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- January 2014
- Region
- United Kingdom
- Survey time period
- 2008 to 2014
- Number of respondents
- 588 respondents
- Special properties
- Households.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- January 2014
More information
- Region
- United Kingdom
- Survey time period
- 2008 to 2014
- Number of respondents
- 588 respondents
- Special properties
- Households.
Other statistics on the topic
+B2C E-Commerce
E-commerce spending per capita in Europe 2015-2018, by country
+B2C E-Commerce
Most popular payment methods for online purchases in Poland 2017-2018
+Social Media & User-Generated Content
Forecast of the internet user penetration rate in Poland 2017-2023
+B2C E-Commerce
Online travel and accommodation services usage in Poland 2005-2017
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "E-commerce in Poland"
- Market overview
The most important statistics
- Average annual spending per capita for online shopping in Europe from 2015 to 2018, by country (in euros**)E-commerce spending per capita in Europe 2015-2018, by country
- Share of consumers aged 16 to 75 years old who used online shopping in the EU-28 countries in 2017E-commerce use of consumers in the European Union in 2017, by country
- Share of European online shoppers who purchased online from internet shops based in Poland in 2018, by countryShare of European customers of online shops in Poland 2018, by country
- Number of retail stores in Poland from 2009 to 2018 (in 1000s)Number of retail stores in Poland 2009-2018
- Number of registered e-commerce stores in Poland from 2013 to 2018Number of registered e-commerce stores in Poland 2013-2018
- Share of enterprises that make B2B and B2G e-commerce sales via a website in Poland from 2013 to 2018Poland: share of enterprises that make B2B/B2G e-commerce sales via a website 2018
- Share of enterprises that make B2C e-commerce sales via a website in Poland from 2013 to 2018Poland: share of enterprises that make B2C e-commerce sales via a website 2013-2018
- Rate of cross-border e-commerce usage in Poland from 2015 to 2018*Cross-border e-commerce usage in Poland 2015-2018
- Mobile commerce
The most important statistics
- Have you at any time during the past twelve months used your mobile phone or tablet for online buying?Mobile device usage for e-shopping in European countries 2018
- Devices used by customer in Poland to purchase goods online from 2015 to 2018*Devices used to purchase goods online in Poland 2015-2018
- Most popular mobile phone browsers in Poland from May 2018 to May 2019, by share of viewsMost popular mobile phone browsers in Poland 2018-2019
- Most popular mobile phone operating systems in Poland from May 2018 to May 2019, by share of viewsMost popular mobile phone operating systems in Poland 2018-2019
- Most popular tablet web browsers in Poland from May 2018 to May 2019, by share of viewsMost popular tablet web browsers in Poland 2018-2019
- Most popular tablet operating systems in Poland from May 2018 to May 2019, by share of viewsMost popular tablet operating systems in Poland 2018-2019
- Online stores
The most important statistics
- Which of these types of online shops have you bought something from in the past 12 months?Popular types of online shops in Poland 2017
- Leading online stores ranked by brand awareness in Poland in 2018*Most popular online stores in Poland 2018, by brand awareness
- Leading online fashion stores ranked by brand awareness in Poland in 2018*Most popular online clothing stores in Poland 2018, by brand awareness
- Leading online grocery stores ranked by brand awareness in Poland in 2018*Most popular online grocery stores in Poland 2018, by brand awareness
- Leading online drugstores ranked by brand awareness in Poland in 2018*Most popular online drugstores in Poland 2018, by brand awareness
- Leading online pharmacies ranked by brand awareness in Poland in 2018*Most popular online pharmacies in Poland 2018, by brand awareness
- Leading online home appliance stores ranked by brand awareness in Poland in 2018*Most popular online home appliance stores in Poland 2018, by brand awareness
- Leading online home improvement stores by brand awareness in Poland in 2018*Most popular online home improvement stores in Poland 2018, by brand awareness
- E-commerce users
The most important statistics
- Share of individuals who purchased online in Poland from 2009 to 2018*Share of individuals who purchased online Poland 2009-2018
- Share of individuals using the internet to find information about goods and services in Poland from 2007 to 2018Researching products/services online in Poland 2007-2018
- Share of individuals using the internet to sell goods or services in Poland from 2005 to 2018Online C2C e-commerce penetration in Poland 2005-2018
- Share of online shoppers in Poland from 2015 to 2018, by age groupAge distribution of online shoppers in Poland 2015-2018
- Share of online shoppers in Poland from 2015 to 2018, by genderOnline shopping in Poland 2015-2018, by gender
- Share of individuals who purchased food or groceries online in Poland from 2007 to 2018Share of individuals buying groceries online in Poland 2007-2018
- Share of individuals who use the internet for travel and accommodation services in Poland from 2005 to 2017Online travel and accommodation services usage in Poland 2005-2017
- Online shopping behavior
The most important statistics
- Which of these statements on online shopping do you agree with?Opinions on online shopping in Poland 2017
- What motivates you to shop online?*Main reasons for shopping online in Poland 2018
- Most frequently used online sources of shopping inspiration in Poland in 2018Most used online shopping inspiration sources in Poland 2018
- Consumer online shopping motivation factors in Poland in 2018*Motivating factors for shopping online in Poland 2018
- Most popular product categories customers researched online but purchased offline in physical stores in Poland in 2018*Most popular product categories researched online bought offline in Poland 2018
- Most popular product categories customers researched in physical stores but purchased online in Poland in 2018*Most popular product categories researched offline bought online in Poland 2018
- Share of internet users that use social media to buy products in Poland in 2016Buying products found on social media in Poland 2016
- Do you actively use social media as a source for purchase decisions?Social media influence on consumer purchasing decisions in Poland 2016
- Online spending behavior
The most important statistics
- Consumer spending on buying products online in selected European countries in 2018* (in billion euros)Consumer spending on buying products online in Europe 2018
- Which of these items have you bought online in the past 12 months?Online purchase by category in Poland 2017
- Most popular products e-shoppers buy online in Poland as of 2018*Most popular online shopping categories in Poland 2018
- Product categories bought online from a foreign website by consumers in Poland in 2018*Product categories bought online from abroad in Poland 2018
- Which of these products do you mostly buy / order online?Products mostly bought / ordered online in Poland 2017
- Product categories customers are most likely to buy online for the first time in Poland as of 2018*Product categories customers would purchase online for the first time Poland 2018
- Which types of products have you returned in the past year?Ranking of product types returned in Poland 2018
- Have you spent money on online dating (website or app) in the past 12 months?Spending money on online dating in Poland 2017
- Payment methods
The most important statistics
- How have you conducted online payments in the past 6 months?*Most popular online payment methods in Poland 2016-2017
- Most popular payment systems chosen by Polish e-customers from 2016 to 2018*Most popular e-commerce payment systems in Poland 2016-2018
- How have you conducted online payments in the past 12 months?Popular ways of online payment in Poland 2017
- Which of the following methods do you prefer to use when you pay for a product you've bought online?Most popular payment methods for online purchases in Poland 2017-2018
- Delivery
The most important statistics
- Favorite delivery methods used for online shopping in Poland in 2018*E-commerce delivery methods used in Poland 2018
- How do you prefer to have your product delivered when you buy online?*Most important factors regarding online product deliveries in Poland 2018
- What is the maximum number of days it may take to have your product delivered?*Most acceptable time of delivery for products bought online in Poland 2018
- Which parcel service usually delivers the items you purchase online to your home or work?*Most used online shipping provider by Polish online shoppers 2018
- Preferred methods of returning products purchased online in Poland in 2018*Product return methods preferred by online consumers in Poland 2018
- Forecasts
The most important statistics
- Number of e-commerce users forecast in Poland from 2017 to 2023 (in millions)Online retail users forecast in Poland 2017-2023
- E-commerce revenue forecast in Poland from 2017 to 2023* (in million U.S. dollars)E-commerce revenue forecast in Poland 2017-2023
- Fashion e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)Fashion e-commerce revenue forecast in Poland 2017-2023
- Electronics and media e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)Electronics and media e-commerce revenue forecast in Poland 2017-2023
- Toys, hobby and DIY e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)Toys, hobby and DIY e-commerce revenue forecast in Poland 2017-2023
- Furniture and appliances e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)Furniture and appliances e-commerce revenue forecast in Poland 2017-2023
- Food and personal care e-commerce revenue forecast in Poland from 2017 to 2023 (in million U.S. dollars)Food and personal care e-commerce revenue forecast in Poland 2017-2023
- E-travel revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)E-travel revenue forecast in Poland 2017-2023
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- E-commerce delivery-related barriers in the United Kingdom (UK) 2008-2014
- Influence of delivery reviews on purchase decisions in the UK 2010-2014
- Delivery information in the online shopping process in the UK 2008-2014
- Consumer' home presence during delivery hours in the United Kingdom (UK) 2009-2014
- Colombia: e-commerce order delivery problems 2013
- Colombia: most purchased B2C e-commerce categories September 2013
- Colombia: digital buyer penetration 2013, by age group
- Projected digital buyer penetration in Russia 2014-2017
- Digital buyer penetration in United Kingdom 2017-2023
- Middle East and Africa: digital buyer penetration 2014-2019
- Share of individuals shopping online in the Netherlands 2012-2018, by background
- Type of online purchases by individuals in the Netherlands 2018, by gender
- France: projected digital buyer penetration 2015-2018
- Middle East & Africa: number of digital buyers 2014-2019
- Online shopping frequency in the Netherlands 2018, by migration background
- India: digital buyer penetration 2014-2020
- Number of digital buyers in Eastern Europe from 2011 to 2016
- Type of online purchases by individuals in the Netherlands 2018, by employment status
Studies
- Online shopping behavior in the United States
- Cross-border online shopping in Belgium
- Cross-border online shopping in the Netherlands
- E-commerce in the Nordics
- E-commerce in India
- E-commerce in Brazil
- E-commerce in Taiwan
- E-commerce in Poland
- E-commerce worldwide
- E-commerce in China
- E-commerce in Latin America
- E-commerce in the United States
- E-commerce in Canada
- Fashion e-commerce in the United States
- E-commerce in Italy
Statistics on "E-commerce in Poland"
- Average annual spending per capita for online shopping in Europe from 2015 to 2018, by country (in euros**)
- Share of consumers aged 16 to 75 years old who used online shopping in the EU-28 countries in 2017
- Share of European online shoppers who purchased online from internet shops based in Poland in 2018, by country
- Number of retail stores in Poland from 2009 to 2018 (in 1000s)
- Number of registered e-commerce stores in Poland from 2013 to 2018
- Share of enterprises that make B2B and B2G e-commerce sales via a website in Poland from 2013 to 2018
- Share of enterprises that make B2C e-commerce sales via a website in Poland from 2013 to 2018
- Rate of cross-border e-commerce usage in Poland from 2015 to 2018*
- Have you at any time during the past twelve months used your mobile phone or tablet for online buying?
- Devices used by customer in Poland to purchase goods online from 2015 to 2018*
- Most popular mobile phone browsers in Poland from May 2018 to May 2019, by share of views
- Most popular mobile phone operating systems in Poland from May 2018 to May 2019, by share of views
- Most popular tablet web browsers in Poland from May 2018 to May 2019, by share of views
- Most popular tablet operating systems in Poland from May 2018 to May 2019, by share of views
- Which of these types of online shops have you bought something from in the past 12 months?
- Leading online stores ranked by brand awareness in Poland in 2018*
- Leading online fashion stores ranked by brand awareness in Poland in 2018*
- Leading online grocery stores ranked by brand awareness in Poland in 2018*
- Leading online drugstores ranked by brand awareness in Poland in 2018*
- Leading online pharmacies ranked by brand awareness in Poland in 2018*
- Leading online home appliance stores ranked by brand awareness in Poland in 2018*
- Leading online home improvement stores by brand awareness in Poland in 2018*
- Most popular online stores in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the food and personal care segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the fashion segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the toys and baby segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the sports and outdoor segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the furniture and appliances segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the electronics and media segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular e-commerce websites in Poland in December 2018, by real users (in millions)
- Most visited e-stores on Black Friday in Poland on November 23, 2018, by unique visits* (in millions)
- Most visited e-stores on Cyber Monday in Poland on November 26, 2018, by unique visits* (in millions)
- Share of individuals who purchased online in Poland from 2009 to 2018*
- Share of individuals using the internet to find information about goods and services in Poland from 2007 to 2018
- Share of individuals using the internet to sell goods or services in Poland from 2005 to 2018
- Share of online shoppers in Poland from 2015 to 2018, by age group
- Share of online shoppers in Poland from 2015 to 2018, by gender
- Share of individuals who purchased food or groceries online in Poland from 2007 to 2018
- Share of individuals who use the internet for travel and accommodation services in Poland from 2005 to 2017
- Which of these statements on online shopping do you agree with?
- What motivates you to shop online?*
- Most frequently used online sources of shopping inspiration in Poland in 2018
- Consumer online shopping motivation factors in Poland in 2018*
- Most popular product categories customers researched online but purchased offline in physical stores in Poland in 2018*
- Most popular product categories customers researched in physical stores but purchased online in Poland in 2018*
- Share of internet users that use social media to buy products in Poland in 2016
- Do you actively use social media as a source for purchase decisions?
- Did social media help you to discover new brands?
- Consumer spending on buying products online in selected European countries in 2018* (in billion euros)
- Which of these items have you bought online in the past 12 months?
- Most popular products e-shoppers buy online in Poland as of 2018*
- Product categories bought online from a foreign website by consumers in Poland in 2018*
- Which of these products do you mostly buy / order online?
- Product categories customers are most likely to buy online for the first time in Poland as of 2018*
- Which types of products have you returned in the past year?
- Have you spent money on online dating (website or app) in the past 12 months?
- Have you spent money on digital video content in the past 12 months?
- Have you spent money on digital music content in the past 12 months?
- How have you conducted online payments in the past 6 months?*
- Most popular payment systems chosen by Polish e-customers from 2016 to 2018*
- How have you conducted online payments in the past 12 months?
- Which of the following methods do you prefer to use when you pay for a product you've bought online?
- Favorite delivery methods used for online shopping in Poland in 2018*
- How do you prefer to have your product delivered when you buy online?*
- What is the maximum number of days it may take to have your product delivered?*
- Which parcel service usually delivers the items you purchase online to your home or work?*
- Preferred methods of returning products purchased online in Poland in 2018*
- Number of e-commerce users forecast in Poland from 2017 to 2023 (in millions)
- E-commerce revenue forecast in Poland from 2017 to 2023* (in million U.S. dollars)
- Fashion e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)
- Electronics and media e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)
- Toys, hobby and DIY e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)
- Furniture and appliances e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)
- Food and personal care e-commerce revenue forecast in Poland from 2017 to 2023 (in million U.S. dollars)
- E-travel revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)
- Forecast of the internet user penetration rate in Poland from 2017 to 2023
- Why do delivery concerns sometimes prevent you from shopping online?
- Has a customer review about delivery service influenced your choice of retailer?
- When do you look for or expect to see delivery information during the online shopping process?*
- Is there normally someone at your home to receive deliveries during working or delivery hours?*
- Common problems with digital purchases according to digital buyers in Colombia as of September 2013
- B2C e-commerce categories purchased by digital buyers in Colombia as of September 2013
- Digital buying penetration of internet users in Colombia as of September 2013, by age group
- Forecast of digital buyer penetration in Russia from 2014 to 2017
- Digital buyer penetration in United Kingdom from 2017 to 2023 (in percent)
- Digital buyer penetration in Middle East and Africa from 2014 to 2019
- Share of individuals who shop online in the Netherlands from 2012 to 2018, by migration background
- Type of online purchases by individuals in the Netherlands in 2018, by gender
- Projected digital buyer penetration in France from 2015 to 2018
- Number of digital buyers in the Middle East and Africa from 2014 to 2019 (in millions)
- Online shopping frequency in the last 3 months by individuals in the Netherlands in 2018, by migration background
- Digital buyer penetration in India from 2014 to 2020
- Number of digital buyers in Eastern Europe from 2011 to 2016 (in millions)
- Type of online purchases by individuals in the Netherlands in 2018, by employment status
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month* | |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.