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Influence of a positive delivery experience on customer loyalty in the UK 2008-2014
Influence of a positive delivery experience on customer loyalty in the UK 2008-2014
Has a good delivery experience directly encouraged you to order again from a particular retailer?
This statistic displays the share of respondents whom a good delivery experience encouraged to order again from a particular retailer in the United Kingdom (UK) from 2011 to 2014. In 2013/14 survey, it was found approximately 12 percent of responding households disagreed with a statement, that a positive delivery experience had directly encouraged them to order again from a particular retailer.
Has a good delivery experience directly encouraged you to order again from a particular retailer?
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| Yes | No | Maybe | |
|---|---|---|---|
| 2011/12 | 77.4% | 10.5% | 12.1% |
| 2012/13 | 74.1% | 11.7% | 14.2% |
| 2013/14 | 71.9% | 12.4% | 15.6% |
| Yes | No | Maybe | |
|---|---|---|---|
| 2011/12 | 77.4% | 10.5% | 12.1% |
| 2012/13 | 74.1% | 11.7% | 14.2% |
| 2013/14 | 71.9% | 12.4% | 15.6% |
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Description
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More information
This statistic displays the share of respondents whom a good delivery experience encouraged to order again from a particular retailer in the United Kingdom (UK) from 2011 to 2014. In 2013/14 survey, it was found approximately 12 percent of responding households disagreed with a statement, that a positive delivery experience had directly encouraged them to order again from a particular retailer.
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- Show publisher information
- Release date
- January 2014
- Region
- United Kingdom
- Survey time period
- 2008 to 2014
- Number of respondents
- 588 respondents
- Special properties
- Households.
Source
- Show sources information
- Show publisher information
- Release date
- January 2014
More information
- Region
- United Kingdom
- Survey time period
- 2008 to 2014
- Number of respondents
- 588 respondents
- Special properties
- Households.
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Statistics on "E-commerce in Poland"
- Market overview
The most important statistics
- Average annual spending per capita for online shopping in Europe from 2015 to 2018, by country (in euros**)E-commerce spending per capita in Europe 2015-2018, by country
- Share of consumers aged 16 to 75 years old who used online shopping in the EU-28 countries in 2017E-commerce use of consumers in the European Union in 2017, by country
- Share of European online shoppers who purchased online from internet shops based in Poland in 2018, by countryShare of European customers of online shops in Poland 2018, by country
- Number of retail stores in Poland from 2009 to 2018 (in 1000s)Number of retail stores in Poland 2009-2018
- Number of registered e-commerce stores in Poland from 2013 to 2018Number of registered e-commerce stores in Poland 2013-2018
- Share of enterprises that make B2B and B2G e-commerce sales via a website in Poland from 2013 to 2018Poland: share of enterprises that make B2B/B2G e-commerce sales via a website 2018
- Share of enterprises that make B2C e-commerce sales via a website in Poland from 2013 to 2018Poland: share of enterprises that make B2C e-commerce sales via a website 2013-2018
- Rate of cross-border e-commerce usage in Poland from 2015 to 2018*Cross-border e-commerce usage in Poland 2015-2018
- Mobile commerce
The most important statistics
- Have you at any time during the past twelve months used your mobile phone or tablet for online buying?Mobile device usage for e-shopping in European countries 2018
- Devices used by customer in Poland to purchase goods online from 2015 to 2018*Devices used to purchase goods online in Poland 2015-2018
- Most popular mobile phone browsers in Poland from January to December 2018, by share of viewsMost popular mobile phone browsers in Poland 2018
- Most popular mobile phone operating systems in Poland from January to December 2018, by share of viewsMost popular mobile phone operating systems in Poland 2018
- Most popular tablet web browsers in Poland from January to December 2018, by share of viewsMost popular tablet web browsers in Poland 2018
- Most popular tablet operating systems in Poland from January to December 2018, by share of viewsMost popular tablet operating systems in Poland 2018
- Online stores
The most important statistics
- Which of these types of online shops have you bought something from in the past 12 months?Popular types of online shops in Poland 2017
- Leading online stores ranked by brand awareness in Poland in 2018*Most popular online stores in Poland 2018, by brand awareness
- Leading online fashion stores ranked by brand awareness in Poland in 2018*Most popular online clothing stores in Poland 2018, by brand awareness
- Leading online grocery stores ranked by brand awareness in Poland in 2018*Most popular online grocery stores in Poland 2018, by brand awareness
- Leading online drugstores ranked by brand awareness in Poland in 2018*Most popular online drugstores in Poland 2018, by brand awareness
- Leading online pharmacies ranked by brand awareness in Poland in 2018*Most popular online pharmacies in Poland 2018, by brand awareness
- Leading online home appliance stores ranked by brand awareness in Poland in 2018*Most popular online home appliance stores in Poland 2018, by brand awareness
- Leading online home improvement stores by brand awareness in Poland in 2018*Most popular online home improvement stores in Poland 2018, by brand awareness
- E-commerce users
The most important statistics
- Share of individuals who purchased online in Poland from 2009 to 2018*Share of individuals who purchased online Poland 2009-2018
- Share of individuals using the internet to find information about goods and services in Poland from 2007 to 2018Researching products/services online in Poland 2007-2018
- Share of individuals using the internet to sell goods or services in Poland from 2005 to 2018Online C2C e-commerce penetration in Poland 2005-2018
- Share of online shoppers in Poland from 2015 to 2018, by age groupAge distribution of online shoppers in Poland 2015-2018
- Share of online shoppers in Poland from 2015 to 2018, by genderOnline shopping in Poland 2015-2018, by gender
- Share of individuals who purchased food or groceries online in Poland from 2007 to 2018Share of individuals buying groceries online in Poland 2007-2018
- Share of individuals who use the internet for travel and accommodation services in Poland from 2005 to 2017Online travel and accommodation services usage in Poland 2005-2017
- Online shopping behavior
The most important statistics
- Which of these statements on online shopping do you agree with?Opinions on online shopping in Poland 2017
- What motivates you to shop online?*Main reasons for shopping online in Poland 2018
- Most frequently used online sources of shopping inspiration in Poland in 2018Most used online shopping inspiration sources in Poland 2018
- Consumer online shopping motivation factors in Poland in 2018*Motivating factors for shopping online in Poland 2018
- Most popular product categories customers researched online but purchased offline in physical stores in Poland in 2018*Most popular product categories researched online bought offline in Poland 2018
- Most popular product categories customers researched in physical stores but purchased online in Poland in 2018*Most popular product categories researched offline bought online in Poland 2018
- Share of internet users that use social media to buy products in Poland in 2016Buying products found on social media in Poland 2016
- Do you actively use social media as a source for purchase decisions?Social media influence on consumer purchasing decisions in Poland 2016
- Online spending behavior
The most important statistics
- Consumer spending on buying products online in selected European countries in 2018* (in billion euros)Consumer spending on buying products online in Europe 2018
- Which of these items have you bought online in the past 12 months?Online purchase by category in Poland 2017
- Most popular products e-shoppers buy online in Poland as of 2018*Most popular online shopping categories in Poland 2018
- Product categories bought online from a foreign website by consumers in Poland in 2018*Product categories bought online from abroad in Poland 2018
- Which of these products do you mostly buy / order online?Products mostly bought / ordered online in Poland 2017
- Product categories customers are most likely to buy online for the first time in Poland as of 2018*Product categories customers would purchase online for the first time Poland 2018
- Which types of products have you returned in the past year?Ranking of product types returned in Poland 2018
- Have you spent money on online dating (website or app) in the past 12 months?Spending money on online dating in Poland 2017
- Payment methods
The most important statistics
- How have you conducted online payments in the past 6 months?*Most popular online payment methods in Poland 2016-2017
- Most popular payment systems chosen by Polish e-customers from 2016 to 2018*Most popular e-commerce payment systems in Poland 2016-2018
- How have you conducted online payments in the past 12 months?Popular ways of online payment in Poland 2017
- Which of the following methods do you prefer to use when you pay for a product you've bought online?Most popular payment methods for online purchases in Poland 2017-2018
- Delivery
The most important statistics
- Favorite delivery methods used for online shopping in Poland in 2018*E-commerce delivery methods used in Poland 2018
- How do you prefer to have your product delivered when you buy online?*Most important factors regarding online product deliveries in Poland 2018
- What is the maximum number of days it may take to have your product delivered?*Most acceptable time of delivery for products bought online in Poland 2018
- Which parcel service usually delivers the items you purchase online to your home or work?*Most used online shipping provider by Polish online shoppers 2018
- Preferred methods of returning products purchased online in Poland in 2018*Product return methods preferred by online consumers in Poland 2018
- Forecasts
The most important statistics
- Number of e-commerce users forecast in Poland from 2017 to 2023 (in millions)Online retail users forecast in Poland 2017-2023
- E-commerce revenue forecast in Poland from 2017 to 2023* (in million U.S. dollars)E-commerce revenue forecast in Poland 2017-2023
- Fashion e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)Fashion e-commerce revenue forecast in Poland 2017-2023
- Electronics and media e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)Electronics and media e-commerce revenue forecast in Poland 2017-2023
- Toys, hobby and DIY e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)Toys, hobby and DIY e-commerce revenue forecast in Poland 2017-2023
- Furniture and appliances e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)Furniture and appliances e-commerce revenue forecast in Poland 2017-2023
- Food and personal care e-commerce revenue forecast in Poland from 2017 to 2023 (in million U.S. dollars)Food and personal care e-commerce revenue forecast in Poland 2017-2023
- E-travel revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)E-travel revenue forecast in Poland 2017-2023
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- E-commerce delivery-related barriers in the United Kingdom (UK) 2008-2014
- Influence of delivery reviews on purchase decisions in the UK 2010-2014
- Delivery information in the online shopping process in the UK 2008-2014
- Consumer' home presence during delivery hours in the United Kingdom (UK) 2009-2014
- Colombia: e-commerce order delivery problems 2013
- Colombia: digital buyer penetration 2013, by age group
- Colombia: most purchased B2C e-commerce categories September 2013
- Australia: digital buyer penetration 2013-2018
- Digital buyer penetration in Italy 2017-2023
- Digital buyer penetration in Germany 2017-2023
- Online buyer penetration in Denmark in 2012, by age group
- Projected digital buyer penetration in Russia 2014-2017
- Digital buyer penetration in Spain 2017-2023
- Type of online purchases by individuals in the Netherlands 2018, by gender
- Online buyer penetration in Norway in 2012, by age group
- Middle East and Africa: digital buyer penetration 2014-2019
Studies
- Online shopping behavior in the United States
- Cross-border online shopping in Belgium
- Cross-border online shopping in the Netherlands
- E-commerce in Poland
- E-commerce worldwide
- E-commerce in China
- E-commerce in the United States
- E-commerce in Canada
- E-commerce in Italy
- E-commerce in Indonesia
- E-commerce in Colombia
- B2C E-commerce in the Netherlands
- E-commerce in Latin America
- Fashion e-commerce in the United States
- E-commerce in Mexico
Statistics on "E-commerce in Poland"
- Average annual spending per capita for online shopping in Europe from 2015 to 2018, by country (in euros**)
- Share of consumers aged 16 to 75 years old who used online shopping in the EU-28 countries in 2017
- Share of European online shoppers who purchased online from internet shops based in Poland in 2018, by country
- Number of retail stores in Poland from 2009 to 2018 (in 1000s)
- Number of registered e-commerce stores in Poland from 2013 to 2018
- Share of enterprises that make B2B and B2G e-commerce sales via a website in Poland from 2013 to 2018
- Share of enterprises that make B2C e-commerce sales via a website in Poland from 2013 to 2018
- Rate of cross-border e-commerce usage in Poland from 2015 to 2018*
- Have you at any time during the past twelve months used your mobile phone or tablet for online buying?
- Devices used by customer in Poland to purchase goods online from 2015 to 2018*
- Most popular mobile phone browsers in Poland from January to December 2018, by share of views
- Most popular mobile phone operating systems in Poland from January to December 2018, by share of views
- Most popular tablet web browsers in Poland from January to December 2018, by share of views
- Most popular tablet operating systems in Poland from January to December 2018, by share of views
- Which of these types of online shops have you bought something from in the past 12 months?
- Leading online stores ranked by brand awareness in Poland in 2018*
- Leading online fashion stores ranked by brand awareness in Poland in 2018*
- Leading online grocery stores ranked by brand awareness in Poland in 2018*
- Leading online drugstores ranked by brand awareness in Poland in 2018*
- Leading online pharmacies ranked by brand awareness in Poland in 2018*
- Leading online home appliance stores ranked by brand awareness in Poland in 2018*
- Leading online home improvement stores by brand awareness in Poland in 2018*
- Most popular online stores in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the food and personal care segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the fashion segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the toys and baby segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the sports and outdoor segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the furniture and appliances segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most popular online stores in the electronics and media segment in Poland in 2018, by e-commerce net sales (in million U.S. dollars)
- Most visited e-stores on Black Friday in Poland on November 23, 2018, by unique visits* (in millions)
- Most visited e-stores on Cyber Monday in Poland on November 26, 2018, by unique visits* (in millions)
- Share of individuals who purchased online in Poland from 2009 to 2018*
- Share of individuals using the internet to find information about goods and services in Poland from 2007 to 2018
- Share of individuals using the internet to sell goods or services in Poland from 2005 to 2018
- Share of online shoppers in Poland from 2015 to 2018, by age group
- Share of online shoppers in Poland from 2015 to 2018, by gender
- Share of individuals who purchased food or groceries online in Poland from 2007 to 2018
- Share of individuals who use the internet for travel and accommodation services in Poland from 2005 to 2017
- Which of these statements on online shopping do you agree with?
- What motivates you to shop online?*
- Most frequently used online sources of shopping inspiration in Poland in 2018
- Consumer online shopping motivation factors in Poland in 2018*
- Most popular product categories customers researched online but purchased offline in physical stores in Poland in 2018*
- Most popular product categories customers researched in physical stores but purchased online in Poland in 2018*
- Share of internet users that use social media to buy products in Poland in 2016
- Do you actively use social media as a source for purchase decisions?
- Did social media help you to discover new brands?
- Consumer spending on buying products online in selected European countries in 2018* (in billion euros)
- Which of these items have you bought online in the past 12 months?
- Most popular products e-shoppers buy online in Poland as of 2018*
- Product categories bought online from a foreign website by consumers in Poland in 2018*
- Which of these products do you mostly buy / order online?
- Product categories customers are most likely to buy online for the first time in Poland as of 2018*
- Which types of products have you returned in the past year?
- Have you spent money on online dating (website or app) in the past 12 months?
- Have you spent money on digital video content in the past 12 months?
- Have you spent money on digital music content in the past 12 months?
- How have you conducted online payments in the past 6 months?*
- Most popular payment systems chosen by Polish e-customers from 2016 to 2018*
- How have you conducted online payments in the past 12 months?
- Which of the following methods do you prefer to use when you pay for a product you've bought online?
- Favorite delivery methods used for online shopping in Poland in 2018*
- How do you prefer to have your product delivered when you buy online?*
- What is the maximum number of days it may take to have your product delivered?*
- Which parcel service usually delivers the items you purchase online to your home or work?*
- Preferred methods of returning products purchased online in Poland in 2018*
- Number of e-commerce users forecast in Poland from 2017 to 2023 (in millions)
- E-commerce revenue forecast in Poland from 2017 to 2023* (in million U.S. dollars)
- Fashion e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)
- Electronics and media e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)
- Toys, hobby and DIY e-commerce revenue forecast in Poland from 2017 to 2023 (in billion U.S. dollars)
- Furniture and appliances e-commerce revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)
- Food and personal care e-commerce revenue forecast in Poland from 2017 to 2023 (in million U.S. dollars)
- E-travel revenue forecast in Poland from 2017 to 2023* (in billion U.S. dollars)
- Forecast of the internet user penetration rate in Poland from 2017 to 2023
- Why do delivery concerns sometimes prevent you from shopping online?
- Has a customer review about delivery service influenced your choice of retailer?
- When do you look for or expect to see delivery information during the online shopping process?*
- Is there normally someone at your home to receive deliveries during working or delivery hours?*
- Common problems with digital purchases according to digital buyers in Colombia as of September 2013
- Digital buying penetration of internet users in Colombia as of September 2013, by age group
- B2C e-commerce categories purchased by digital buyers in Colombia as of September 2013
- Digital buyer penetration in Australia from 2013 to 2018
- Digital buyer penetration in Italy from 2017 to 2023 (in percent)
- Digital buyer penetration in Germany from 2017 to 2023 (in percent)
- Share of internet users in Denmark who are online buyers as of March 2012, by age group
- Forecast of digital buyer penetration in Russia from 2014 to 2017
- Digital buyer penetration in Spain from 2017 to 2023 (in percent)
- Type of online purchases by individuals in the Netherlands in 2018, by gender
- Share of internet users in Norway who are online buyers as of March 2012, by age group
- Digital buyer penetration in Middle East and Africa from 2014 to 2019
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