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State of customer service outsourcing in 2014, by service

Current and planned customer service outsourcing by service in 2014

State of customer service outsourcing in 2014, by service This statistic shows the level of outsourcing across customer service processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced initial complaint handling processes, with a further 21 percent of respondents saying they were planning to outsource the service in the future.
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Current and planned customer service outsourcing by service in 2014

Current outsourcingPlan to outsource
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This statistic shows the level of outsourcing across customer service processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced initial complaint handling processes, with a further 21 percent of respondents saying they were planning to outsource the service in the future.
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