Marks & Spencer: customer evaluation of performance in the United Kingdom (UK) 2015

The statistic shows an evaluation of Marks & Spencer's performance according to shoppers in the United Kingdom in 2015. M&S performed high on product quality with 92 percent of participants rating it a 4 or 5.

How would you rate M&S on convenience, value for money, product quality, customer service and product availability?*

Rated 4/5Rated 5/5
Convenience33%10%
Customer service41%37%
Product availability42%25%
Product quality24%67%
Value for money23%6%
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Source

Release date

July 2015

Region

United Kingdom

Survey time period

April 29 to May 6, 2015

Number of respondents

287 respondents

Age group

16 years and older

Method of interview

Online omnibus survey

Supplementary notes

* This question was phrased by the source as follows: "How would you rate these retailers on convenience, value for money, product quality, customer service and product availability? Please use a 1-5 scale with 1 being the worst and 5 being the best."

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Statistics on "Marks & Spencer"

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