Italy: firms worried about guarantee & return costs if they would sell online 2014

This statistic illustrates results of a survey conducted among companies in Italy who did not sell their products and/or services online to other EU countries in 2014, regarding their level of concern about expensive guarantees and returns if they were to sell online. During the survey period, it was found that 51 percent of responding companies reported that expensive guarantees and returns would be a major problem.

If you were to sell your products and/or services online, would expensive guarantees and returns be a problem?*

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Source

Release date

May 2015

Region

Italy

Survey time period

January 19, 2015 to February 6, 2015

Number of respondents

400 respondents

Special properties

companies that do not sell online

Method of interview

Telephone interview

Supplementary notes

* The question was phrased by the source as follows: "If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? - Guarantees and returns are too expensive."

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Statistics on "E-commerce in Europe"

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