ACSI - U.S. customer satisfaction with Google 2002-2019

Published by J. Clement, Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the search engine Google from 2002 to 2019. In the most recently reported period, the customer satisfaction score of the online search provider was 79 / 100 index points.

U.S. customer satisfaction with Google from 2002 to 2019 (index score)

Index score (100-point scale)
201979
201882
201782
201684
201576
201480
201377
201282
201183
201080
200986
200886
200778
200681
200582
200482
200382
200280
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Source

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Release date

July 2019

Region

United States

Survey time period

2002 to 2019

Number of respondents

2019 n = 7,690

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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