U.S. customer satisfaction with Google from 2002 to 2018 (index score)

ACSI - U.S. customer satisfaction with Google 2002-2018 This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the search engine Google from 2002 to 2018. In the most recently reported period, the customer satisfaction score of the online search provider was 82.
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Index score (100-point scale)
200280
200382
200482
200582
200681
200778
200886
200986
201080
201183
201282
201377
201480
201576
201684
201782
201882
Index score (100-point scale)
200280
200382
200482
200582
200681
200778
200886
200986
201080
201183
201282
201377
201480
201576
201684
201782
201882
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the search engine Google from 2002 to 2018. In the most recently reported period, the customer satisfaction score of the online search provider was 82.
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Release date
July 2018
Region
United States
Survey time period
2002 to 2018
Number of respondents
2018 n = 5,169
Method of interview
Online survey
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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