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ACSI - U.S. customer satisfaction with Google 2002-2018
ACSI - U.S. customer satisfaction with Google 2002-2018
U.S. customer satisfaction with Google from 2002 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the search engine Google from 2002 to 2018. In the most recently reported period, the customer satisfaction score of the online search provider was 82.
U.S. customer satisfaction with Google from 2002 to 2018 (index score)
Loading statistic...
| Index score (100-point scale) | |
|---|---|
| 2002 | 80 |
| 2003 | 82 |
| 2004 | 82 |
| 2005 | 82 |
| 2006 | 81 |
| 2007 | 78 |
| 2008 | 86 |
| 2009 | 86 |
| 2010 | 80 |
| 2011 | 83 |
| 2012 | 82 |
| 2013 | 77 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 84 |
| 2017 | 82 |
| 2018 | 82 |
| Index score (100-point scale) | |
|---|---|
| 2002 | 80 |
| 2003 | 82 |
| 2004 | 82 |
| 2005 | 82 |
| 2006 | 81 |
| 2007 | 78 |
| 2008 | 86 |
| 2009 | 86 |
| 2010 | 80 |
| 2011 | 83 |
| 2012 | 82 |
| 2013 | 77 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 84 |
| 2017 | 82 |
| 2018 | 82 |
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Description
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This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the search engine Google from 2002 to 2018. In the most recently reported period, the customer satisfaction score of the online search provider was 82.
Show more- Show sources information
- Show publisher information
- Release date
- July 2018
- Region
- United States
- Survey time period
- 2002 to 2018
- Number of respondents
- 2018 n = 5,169
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Show sources information
- Show publisher information
- Release date
- July 2018
More information
- Region
- United States
- Survey time period
- 2002 to 2018
- Number of respondents
- 2018 n = 5,169
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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