U.S. customer satisfaction with Google 2022

According to the American Customer Satisfaction Index (ACSI), the index score of customer satisfaction with the search engine Google from 2002 to 2022 has fluctuated between 86 and 77 index points out of 100. In the most recently reported period, the customer satisfaction score of the online search provider was 79.

U.S. customer satisfaction with Google from 2002 to 2022 (index score)

Characteristic	Index score (100-point scale)
2022	75
2021	79
2020	79
2019	79
2018	82
2017	82
2016	84
2015	76
2014	80
2013	77
2012	82
2011	83
2010	80
2009	86
2008	86
2007	78
2006	81
2005	82
2004	82
2003	82
2002	80

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Release date

July 2022

More information

Region

United States

Survey time period

2002 to 2022

Number of respondents

2021-2022: n = 5,499

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The ACSI E-Business Study 2021-2022 is based on interviews with 5,499 customers, chosen at random and contacted via email between July 2021 and June 2022. Customers are asked to evaluate their recent experiences with the largest social media, search/information, and news websites in terms of visitor traffic, plus an aggregate category consisting of “all other”—and thus smaller—websites in those categories."

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