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ACSI - U.S. customer satisfaction with Google 2002-2020

This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with the search engine Google from 2002 to 2020. In the most recently reported period, the customer satisfaction score of the online search provider was 79 out of 100 index points.

U.S. customer satisfaction with Google from 2002 to 2020

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Source

Release date

August 2020

Region

United States

Survey time period

2002 to 2020

Number of respondents

2020 n = 16,487

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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Statistics on "Online search usage"

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